Getinge Hiring for Clinical Applications Specialist, Critical Care Job at Toronto Full Time

Clinical Applications Specialist, Critical Care

Toronto, CA

Together we can make a difference

At Getinge we are dedicated and passionate about helping our customers save lives and ensure excellent care. We provide innovations for operating rooms, intensive-care units, sterilization departments and for life science companies and institutions. Our portfolio combines well-known product brands such as Maquet, Pulsion, Atrium, Lancer, and Data scope – just to name a few.

A career at Getinge will provide career opportunities that both inspire and challenge. Here, you can make a difference every day.

The Clinical Application Specialist is responsible for providing and overseeing the pre-sales and post-sales product application support of Getinge Critical Care customers across Canada. The position provides customer training on the use and application of the product in the clinical environment and will work in a matrix sales and support environment, with an assigned Territory Manager, to meet customer and business requirements. The position provides follow up product training as required and directed as well as customer call support.

The Ideal Candidate Will Be Responsible For:

• Serving as a key business partner to clients in the field and developing and maintaining strong relationships.
• Proactively understanding customer needs and when questions arise regarding products, develop creative and feasible solutions.
• Providing clinical, technical and product support for pre- and post- sales.
• Customer support and training during the initial clinical application process and post-sales customer support.
• Support for existing customers with follow-up training, of software upgrades, accessory products and general consulting on use and application of the equipment.
• Clinical phone support as needed.
• Clinical and application education on products to customers, internal personnel, and sales team.
• Working collaboratively with the Territory Manager to provide post-sale support to clients.
• Maintaining communication with the Territory Manager to ensure customers’ needs are shared and supported.
• Responsible for coordinating, planning, and implementing initial clinical application and customer training on Critical Care/Ventilation products.
• Utilizing only company and regulatory approved materials during all activities.
• Responsible for documenting all sales demos, and clinical support applications and events provided within their assigned areas or projects.
• Supporting the sales team by providing product expertise, assisting with demo equipment and clinical evaluations, and supporting evaluation of customer requirements.
• Performing other related duties as required or assigned.

The Ideal Candidate Must Have:

• Minimum 5 years relevant clinical support experience in mechanical ventilation.
• Respiratory Therapy undergraduate degree and/or diploma required.
• Bilingual English/ French (spoken/written) is an asset.
• Solid understanding of specified functional area, and application of business concepts, procedures, and practices.
• Must have training experience and the ability to present to large groups of industry professionals.
• Excellent interpersonal communication, and presentation skills are required.
• Capable of managing time and resources within the assigned territory in conjunction with near-term plans to ensure the companies objectives are achieved.
• Ensure compliance with governmental regulations and maintaining honesty, integrity, and excellent work ethics.
• Able to enhance teamwork within the region and maintain a collaborative relationship with all levels of the organization.
• Carry out operations within an established budget.
• Must have sound knowledge of a variety of alternatives and their impact on the business and be able to exercise judgment in selecting innovative and practical methods to achieve problem resolution in the assigned region.
• Establish and cultivate an extensive network of support to facilitate completion of assignments.
• Participate in the development of less experienced staff by setting an example, providing guidance, and offering counsel. May lead a project team and participate in determining goals and objectives for projects.
• Basic to intermediate Microsoft Office skills in Excel, Word and Outlook and familiarity with Customer Relationship Management (CRM) tools.
• Must have a valid driver’s license and passport.

Excellent Opportunity to join an industry leader! Excellent Benefits!… Dental, Health, Vision, Life and 401(k) and more!

Interested candidates please send your resume.

Getinge is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, disability, protected veteran status or any other characteristic protected by law.

We look forward to receiving your application. If you share our passion and believe that saving lives is the greatest job in the world, then we look forward to receiving your application. We hope you will join us on our journey to become the world’s most desired MedTech company.

INDLP

Job Type: Full-time

Benefits:

• Dental care
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

Schedule:

• 8 hour shift
• Monday to Friday