GFL Environmental Inc Hiring for Team Lead – Contract & Data Entry Job at Raleigh, NC Full Time

GFL is looking to hire a Team Lead – Contract & Data Entry to join our team! The Lead will enter and verify all temporary and permanent commercial contracts and service level transactional changes for the branches. Cancel all permanent commercial customers, enter information related to seasonal commercial customers, and adhere to the processes of transmitting the information to and from the branches. Work may be reviewed by Supervisor or Manager. Support Corporate Customer Specialist and CDE Supervisor with training of personnel and other necessary job functions as required.

Key Responsibilities:

• Daily entry of all commercial contracts and service level changes, both temporary and permanent
• Daily cancellation of permanent accounts
• Requires verification of orders previously entered by other CDE Specialists, set by published guidelines
• Must meet and exceed department productivity objectives for 12 consecutive months with minimal errors
• Initiate and monitor customer delivery work orders
• Initiate and monitor customer return to stock work orders
• Enter and update customer contract terms
• Exempt customers with contractual limitations for price increases from traditional price increase methods
• Initiate correspondence to appropriate manager to implement contractual price increases when applicable; adhere to billing department policy as it relates to price increase processing
• Initiate correspondence to appropriate manger to process reinstatement of service for seasonal customers
• Support and train branch personnel on processes used to transmit necessary data to and from the centralized data entry team
• Index imaged data to correct customer’s Tower account and ensure imaged database is accurate and well maintained
• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders.
• Comply with all company policies, procedures and directives from supervisors/managers
• Perform other duties and responsibilities as required or requested by management.
• Assist with training of new employees and branch personnel.
• Must be able to work overtime on an as-needed basis
• Cross train to support Customer Service Reps in Corporate Call Center
• Must provide front desk coverage during breaks and vacations
• Must provide support to Corporate Call Center during peak times

Requirements:

• High School Diploma or GED required.
• Two years of related experience and/or training.
• Equivalent combination of education and experience.
• Excellent ten-key and data entry skills required.
• Must be proficient in Microsoft Office, Excel, Word, Outlook and Power Point

Knowledge, Skills and Abilities:

• Must be detailed oriented.
• Strong knowledge of TOWER preferred.
• Knowledge of the waste industry required.
• Must possess excellent business communication skills and the ability to communicate professionally and effectively with internal and external customers.
• Must demonstrate ability to manage time independently and complete tasks.
• Works well under pressure and time constraints.
• Serve as trainer for new employees and branch personnel.

We thank you for your interest. Only those selected for an interview will be contacted.

GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.