GitLab Hiring for IT Helpdesk Analyst at Remote Full Time

The GitLab DevOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 1,600+ team members and values that guide a culture where people embrace the belief that everyone can contribute.

GitLab is looking to add an IT Helpdesk Analyst to the growing team. This role is 100% remote and based in APAC!

What you’ll do in this role…

Triage all IT related questions as they arise

Build a knowledge base of IT practices and pragmatic problem solving in the handbook

Account management for password resets and lockout

On call support for immediate software and hardware issues during local business hours

Diagnose computer errors and provide technical support

Troubleshoot software and hardware

Support Weekly IT Onboarding Sessions for new Team Members

Train end-users how to setup and use new technologies

Provide technical support over the phone or Web

Use specialized help desk support software to take control of end-users’ computers to troubleshoot, diagnose and resolve complex issues

We’re looking for…

Experience with Google Workspace and an interest in its administration

Some experience Automation & Scripting Mac and Linux environment

Hands-on experience supporting Mac and or Linux

Tolerance for repetitive or manual tasks, with a mind for automating said tasks

Some experience with SQL and Python

Configure, build, test, and deploy

Experience working with Git

Ability to use GitLab

A shared interest in our values , and working in accordance with those values

Also, we know it’s tough, but please try to avoid the ​​confidence gap​.​​ You don’t have to match all the listed requirements exactly to be considered for this role.

Don’t have a ton of knowledge about GitLab yet? Don’t worry. We have an extensive onboarding and training program at GitLab and you will be provided with necessary DevOps and GitLab knowledge to fulfill your role.

Hiring Process

To view the full job description and hiring process, please view our​ ​handbook​ . Additional details about our process can also be found on our ​hiring page​.

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Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.