GL Staffing Services, Inc. Hiring for Customer Service Representative at Stuart, FL Full Time

Customer Service Rep. – $16-18/hr.

Job Title: Customer Service Representative

Type: Full Time

Schedule: Monday – Friday 8:00a – 5:00p

Department: Customer Service/Inside Sales

With over 60 years of industry experience, this company manufactures a wide variety of tarp systems and accessories for trucks, trailers, carts, and specialty equipment used in the agriculture, construction, waste, and flatbed markets. Operating 13 production sites and sales locations in the United States, Canada, and the United Kingdom, giving you the opportunity to work with employees and customers all over the world.

SUMMARY

Perform out-bound and/or in-bound telephone selling and marketing calls. Represent the company to its customers in a professional manner, and is knowledgeable about the company’s products and services, and can intelligently deal with most customer situations. Also, will take orders by phone/fax and enter the orders into the computer.

ESSENTIAL DUTIES & RESPONSIBILITIES include the following. Other duties may be assigned.

· Perform telephone selling presentations as trained.

· Interface with customers and prospects and sell products based on needs established with customer.

· Able to have free-flowing discussions with customers, dealers, and prospects.

· Master product knowledge and can apply it to customer’s questions and specific needs.

· Use knowledge about product and its applications to up-sell current customers and sell new customers.

· Inform customer of unit prices, shipping date, anticipated delays, and any additional information

needed by customer.

· Complete order documentation with careful attention to detail and accuracy and maintains and

follow up-to-date policy & procedures manuals.

· Take ownership of customer order/information request, and follows it through by:

o Routing order to departments for filling and, when necessary, following-up on orders to ensure delivery by specified dates.

o Confer with production, sales, shipping, and warehouse, to expedite or trace missing or delayed shipments.

o Refer appropriate order requests to engineering department for design and drafting needs.

o Estimate date of delivery to customer, based on knowledge of own firm’s production and delivery schedules.

· Handling customer complaints regarding product or service, or when necessary and appropriate, referring such complaints to designated departments for investigation and follow-through.

· Assist in covering regional trade shows when assigned.

· Maintain and promote a positive team atmosphere.

· Attendance and dependability are essential job functions; you must report to work on time and accurately complete the daily duties assigned.

· Other duties as assigned.

Job Type: Full-time

Pay: $16.00 – $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Night shift
• On call

Application Question(s):

• Are you able to pass a drug test?
• What relevant experience do you have?
• Do you have your own reliable transportation?
• When are you available to start?

Work Location: One location