Global Foundries Hiring for SMTS Customer Quality Engineer – JR-2300129-5859 at Malta, New York Full Time

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About GlobalFoundries:

GlobalFoundries is a leading full-service semiconductor foundry
providing a unique combination of design, development, and fabrication
services to some of the world’s most inspired technology companies.
With a global manufacturing footprint spanning three continents,
GlobalFoundries makes possible the technologies and systems that
transform industries and give customers the power to shape their
markets. For more information, visit www.gf.com.

Summary of Role:

As a Customer Quality Engineer (CQE), you will have a unique opportunity
to provide leadership and technical support on quality and reliability
issues to internal and external customers. In this role, you will
collaborate with teams across GlobalFoundries to ensure we have robust
quality systems and processes in place that will enable us to deliver on
business commitments to our customers. This will include working with
cross-functional teams and other GlobalFoundries Fabs to drive strategic
initiatives that directly impact customer satisfaction. The ideal
candidate for this role enjoys working in a collaborative team
environment and will be able to provide the leadership needed to drive
quality/ reliability issues and improvement opportunities to closure.

Essential Responsibilities:

• Act as the voice and advocate of the customer for product quality
• Work closely with cross-functional teams to address product quality
  performance and close all quality issues raised for assigned
  customer accounts
• Track customer quality performance, analysis of customer returns and
  maintain customer documentation. Ability to refine and publish
  customer reports and respond to SCARs is a must.
• Interact with multiple functional groups such as
  customers/sales/product engineering/design/reliability on quality
  issues
• Lead quality meetings with GF internal teams and with key customers
  accounts
• Manage and direct customer queries and questionnaires as needed
• Collaborate with teams across all GF sites to align quality
  processes, drive customer satisfaction, and ensure OneGF
  communication back to our customers
• Ensure compliance with quality management systems such as PCN and
  MRB procedures
• Perform all activities in a safe and responsible manner and support
  all Environmental, Health, Safety & Security requirements and
  programs

Other Responsibilities:

• Perform all activities in a safe and responsible manner and support
  all Environmental, Health, Safety & Security requirements and
  programs

Required Qualifications

:

• Education- Engineering or Technology-related bachelor’s degree
• Years of Experience: 8-10+ years of diverse skills/ semiconductor
  experience (Ex: Process Engineering, Technology Development,
  Integration/ Yield Engineering, Project Management, etc)
• Strong communication skills, both verbal and written
• Travel Requirements: < 5% Travel
• Language Fluency: English (Written & Verbal)

Preferred Qualifications:

• Strong organizational skills; Demonstrated ability to manage
  multiple tasks simultaneously and able to react to shifting
  priorities to meet business needs.
• Previous customer support experience
• Excellent structured problem-solving skills
• Ability to work effectively and efficiently with diverse teams and
  clients
• Strong presentation and technical writing skills.

Expected Salary Range

$98,000.00 – $186,000.00

The exact Salary will be determined based on qualifications, experience
and location.

If you need a reasonable accommodation for any part of the employment
process, please contact us by email at [email protected] and let
us know the nature of your equest and your contact information.
Requests for accommodation will be considered on a case-by-case basis.
Please note that only inquiries concerning a request for reasonable
accommodation will be responded to from this email address.

An offer with GlobalFoundries is conditioned upon the successful
completion of pre-employment conditions, as applicable, and subject to
applicable laws and regulations.

GlobalFoundries is fully committed to equal opportunity in the workplace
and believes that cultural diversity within the company enhances its
business potential. GlobalFoundries goal of excellence in business
necessitates the attraction and retention of highly qualified people.
Artificial barriers and stereotypic biases detract from this objective
and may be illegally discriminatory.

All policies and processes which pertain to employees including
recruitment, selection, training, utilization, promotion, compensation,
benefits, extracurricular programs, and termination are created and
implemented without regard to age, ethnicity, ancestry, color, marital
status, medical condition, mental or physical disability, national
origin, race, religion, political and/or third-party affiliation, sex,
sexual orientation, g