GoodGo Auto Insurance Hiring for First Notice of Loss Representative Job at Remote Full Time

First Notice of Loss Representative

Mission

Our mission is to make it easy for all drivers to be an insured driver by giving them access to fast, easy, and cheap car insurance that will get them behind the wheel for less up front — with low down payments and convenient payment plans that fit any budget. We were founded on the simple premise that getting car insurance shouldn’t be difficult. We specialize in selling minimum limits car insurance, and collision and comprehensive coverage to underserved drivers.

Position Summary

Interacts with Policyholders, Claimants, Agents and Employees during the initial FNOL process for Property and Casualty policies in all states which Good2Go operates. Responds to inquiries, complaints and concerns regarding the claims handling process and procedures.

Duties and Responsibilities

• Responds to claim inquiries from Policyholders, Claimants, Claimant Carriers, Agents and Employees for Property and Casualty policies in all Good2Go operating states. Handles all loss reports and claim inquiries as a priority.
• Enters new loss report information, claim documentation and loss details for all Property and Casualty lines of business. Electronically files claim documentation and police report information using Good2Go’s processing systems.
• Provides services, including repair options, rental reservations, property mitigation, towing, coverage verification and policy information.
• Learns and maintains a working knowledge of policies, procedures, and processing systems for Good2Go’s property/casualty products.
• Trains/mentors less experienced staff and acts as a back-up as required.

Competencies

Ability to enter data with speed and accuracy

Ability to operate a computer and related equipment and software

Ability to handle multiple priorities

Telephone etiquette skills

Manual dexterity

Organizational skills

Attention to detail

Ability to handle confidential and sensitive information

Communication skills

Customer service skills

Ability to work independently

Interpersonal skills

Ability to deal with difficult situations

Ability to drive a motor vehicle

Qualifications

High school diploma or GED required. Any combination of call center, claims handling, office management or progressive clerical experience preferred. Demonstrated ability to type a minimum of 40 words per minute and 90 net data entry keystrokes per minute preferred. Working knowledge of word processing software required. Experience in the insurance industry preferred.

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Schedule:

• 8 hour shift

Application Question(s):

• Are you willing to accept $18 – $20 per hour?
• Do you have work from home experience?
• Do you have Claims experience in or with Property and Casualty Policies including, inquires, complaints and concerns?
• Do you have experience in a call center environment?

Work Location: Remote