Goodman Fielder Hiring for Customer Service Representative Job at Auckland Full Time

• Breakfast/Brunch sorted with all our daily fresh products
• Great foot in the door for a business that offers genuine career opportunities
• 3 x Full Time role opportunities working various shift patterns

Goodman Fielder New Zealand is one of the largest branded food manufacturers and suppliers in New Zealand, serving customer needs with a portfolio of iconic, trusted food brands that New Zealanders have grown up with and enjoy every day. Our excellent portfolio of consumer brands includes Vogel’s, Molenberg, Edmonds, Yoplait, Meadow Fresh, Puhoi Valley, Freya’s, Irvine’s, and Ernest Adams.… just to name a few!

We are passionate about our iconic brands and products, and strive to be the best place to work in New Zealand. We are looking for talented and passionate individuals to join our business and be part of our success.

We are currently recruiting for 3 x Full time roles across various shift patterns.

We’re looking for customer service representatives who:

• Are highly organised team-players with an emphasis on accuracy, timeliness and proactive communication
• Demonstrate accountability in delighting customers
• Have proven problem solving and decision-making capability
• Champion solution based techniques to take ownership of customer enquiries/issues

What will you do?

• Receive inbound contacts via phone, email and other channels.
• Place outbound calls for sales and follow up.
• Use solution based selling techniques to identify opportunities to up-sell and cross-sell to meet required targets
• Identify opportunities to improve our customers’ experience and create efficiencies within the department
• Manage and resolve customer issues and complaints through to resolution.

Are you who we are looking for?

• Excellent written and verbal communication skills
• Ability to perform under pressure with good organisation and planning skills.
• Previous experience in a call centre or supply chain is favourable
• Ability to effectively manage your time, and prioritise workload based on curve balls you might face (eg: stock issues)
• High level of accuracy and attention to detail
• Excellent computer skills across the Microsoft Office suite
• SAP and Salesforce (or similar system) skills preferred.

With sites spanning across the Australasian region our employees have the opportunity to fashion their own home grown career across functions, locations and brands. Our aim is to be a destination employer in the food industry where we don’t just offer jobs – we offer careers.

What are you waiting for Apply Now!!