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Ireland
Google Hiring for gTech Customer Experience Services Manager Job at Dublin , Ireland Full Time
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Minimum qualifications:
- Bachelor’s degree or equivalent practical experience.
- Experience in service management, sales, client management, operations, or consulting.
Preferred qualifications:
- Experience in top-market, agency, acquisitions, on-boarding, channel, and/or app development sales.
- Ability to work independently and manage multiple projects simultaneously while paying strict attention to detail.
- Project management, problem solving, and analysis skills, combined with excellent business acumen.
- Ability to speak and write in German, Dutch, French, and/or Russian fluently.
About the job
The Large Customer Sales (LCS) Services Management team provides excellent engagement and service satisfaction for Google’s LCS Sales team and advertising clients. Our team bridges the Google Sales and gTech Services organizations to deliver the best solutions and customer experience for our advertisers.
As a gTech Customer Experience Services Manager for EMEA, you will work closely with LCS Sales, gTech Customer Experience teams, and Go-To-Markets (GTMs) to bring technical solutions and troubleshooting services to LCS accounts. Aligning closely with the sales strategy, you will provide both proactive and reactive recommendations to sales team members on relevant gTech services, and coordinate with our specialist teams to ensure an excellent experience. You will collaborate with gTech colleagues to design excellent advertiser solutions and experiences, deploy innovative methods for service engagement, and incorporate the latest sales strategies into service offerings. In this role, you will have exposure to Google executives and develop deep relationships with both sales and operational teams.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
Responsibilities
- Represent gTech Customer Experience services across vendor-led implementation support, business generation enablement through optimization and product adoption, and billing and policy issues for our respective LCS markets.
- Engage with sellers and sales leaders, interacting daily to activate solutions, drive process outcomes, and enable actionable resolution to escalations from the business.
- Manage gTech Customer Experience relationships by collaborating with gTech Customer Experience, LCS, Troubleshooting, and Policy teams to represent a unified gTech point of view with the LCS business in collaboration with our gTech leads/owners for the respective market or country.
- Conduct opportunity analysis and make recommendations to the sales team on where/how gTech can drive value for advertisers.
- Partner with the sales team to drive activation, engagement, and satisfaction with gTech services/solutions, leveraging influence and customer service knowledge to drive improvement.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
