Government of the District of Columbia Hiring for Program Support Assistant (OA) at Washington, DC Full Time

If you like to stay busy and immersed in cultural activities, then Washington, DC is the place to be! Museums, restaurants, great climate, green space and job opportunities are among the many positives of living in the Nation’s Capital. Not to mention the residents of the District of Columbia are highly educated and the region has some of the best schools in the country. Each day the District of Columbia continues to be ranked in the top 10 of thriving city indicators where you can live, work and play.

INTRODUCTION

This position is located in the Department on Disability Services (DDS), Office of the Chief of Staff, Operations Division, Medicaid Waiver Unit. The Department on Disability Services (DDS) is a District of Columbia agency providing community living services and support to District residents with intellectual and developmental disabilities as well as vocational rehabilitation services to District residents with physical, psychological, and developmental disabilities supporting the Person-Centered philosophy that supports positive control and self-direction of clients’ own lives.

This announcement depicts generalized duties and responsibilities required primarily responsible to serve in an administrative support role to a supervisor or manager and/or a Unit. The employee performs all or most of the following.

MAJOR DUTIES

Receives telephone calls to the Office; typically refers caller to an appropriate staff member but may answer basic, routine inquires.

Receives incoming correspondence. Refers correspondence requiring Supervisor’s attention to Supervisor or in the absence of Supervisor to an appropriate staff member. May personally act on basic inquires. May maintain control records on incoming correspondence and action documents and follow up on work in progress to ensure timely reply or action.

Performs administrative, program, and other work to support the Unit and its operations. Applies clerical and administrative procedures, methods, and techniques to support Supervisor and staff.

Maintains Unit records, locates and compiles basic data/information from files for the development of reports. May prepare, receive, review and verify Unit documents. May keep a project calendar and inform staff of deadlines, other important dates, and similar administrative support work.

Receives request(s) for information from other units within DDS; routes the request to the Supervisor or an appropriate staff member; may answer basic requests.

May review correspondence and documents that were prepared for signature of the supervisor for correct format, grammar, punctuation, etc.; coordinates any corrective action with the appropriate individual or office when errors are identified. May create general correspondence pertaining to administrative matters (e.g., letters, memoranda, reports, etc.) from existing formats.

May serve as liaison between the Supervisor and staff providing timely, accurate and current information to staff.

Coordinates the submission of a variety of reports and data (i.e., progress, status and fiscal reports) to ensure fulfillment of established program requirements.

May reconcile reports in an automated data management system, as requested.

May post items on the shared drive. May retrieve/delete items on the shared drive as directed.

Performs other duties as assigned.

QUALIFICATIONS

Applicant must have one (1) year of Specialized Experience at the next lower grade-level. Three (3) years of related work experience that equipped the applicant with the particular knowledge, skills, and abilities to successfully perform the duties of the position.

COVID-19 VACCINATION REQUIREMENTS

The Government of the District of Columbia values the safety of our employees, our residents, and our visitors. In support of these values, if you are selected for this job you must be fully vaccinated against COVID-19, except when vaccination is not medically advised or violates your sincerely held religious beliefs.

If you are invited to join our team, you must submit proof that you are fully vaccinated against COVID-19 to your initial HR representative, or you must request an exemption from your representative. New employees must either provide proof of vaccination or be granted a medical or religious exemption before working with the Government of the District of Columbia.

CAREER PATHWAYS

This position is part of the Pathway to Government Employment Partnership Program. District residents who received a high school diploma from the District of Columbia Public Schools or a District public charter school or received a GED or its equivalent from the District of Columbia will receive priority consideration for this entry-level position. Applicants must provide a high school transcript, GED certificate, high school diploma, or other applicable documentation along with verification of District residency before the District government may extend a final offer of employment.

EDUCATION

A high school diploma. An equivalent combination of education and experience required.

WORK EXPERIENCE/KNOWLEDGE REQUIRED

Knowledge DDS and its structure, polices, regulations, and procedures sufficient to correctly direct callers, visitors, and/or clients. Basic knowledge of the District government to refer callers and visitors to a more appropriate agency.

Knowledge of the functions, responsibilities, and objectives of the assigned Unit to effectively assist Supervisor and staff.

Knowledge of grammar, spelling, and punctuation sufficient to draft non-technical correspondence and to correct obvious errors in typed reports, memoranda, correspondence, etc.

Knowledge and skill in the use of general office automation software, practices and procedures including knowledge of DDS and District automated systems to input or retrieve information and/or reserve conference/meeting rooms.

Advanced customer service skills to be able to deal with all visitors to the Unit

Demonstrated ability to communicate effectively both orally and in writing.

Knowledge as would be gained from a High School Diploma and six years of experience three of which should be in an administrative support role.

Collective Bargaining Unit

This position is in the collective bargaining unit represented by local union AFSCME 2401.

Additional information

Once applications are submitted, applicants will not be able to change their responses to the online questions.

The position for which the individual is applying has been identified and designated as requiring enhanced suitability screening

If tentatively selected for the position, a criminal background check, traffic record check, consumer credit check, and mandatory drug and alcohol test will be conducted (as appropriate); and

The appointee to the position may be offered employment contingent upon receipt of a satisfactory enhanced suitability screening

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application includes your resume, responses to the online questions, and required supporting documents. Please be sure that your resume includes detailed information to support your qualifications for this position; failure to provide sufficient evidence in your resume will result in a “not qualified” determination.