Grand Hotel Malahide Hiring For Group Reservations Agent at Malahide, County Dublin Full Time

Group Reservations Agent – 4* Grand Hotel, Malahide and 3* Marine Hotel, Sutton (based in Malahide)

We are looking for a full-time Group Reservations Agent to join our Sales & Reservations team.

Main Responsibilities will include:

• Managing group reservations for both properties (Grand & Marine Hotels)
• Supporting reservation agents with individual reservations/enquiries
• Adhering to hotel SOPS and company policies
• Ensure the highest level of customer service at all times
• Contributing to yield management to achieve accommodation targets and maximum occupancy in both hotels.
• Assisting in maintaining accurate inventory control for rooms
• Utilising the hotel direct CMS, OTA extranets and channel manager for the purpose of rate loading, guest communications and post stay feed back
• Assisting Manager with departmental reporting for both properties
• Managing rate codes, group booking platform and systems utilisation
• Supporting Departmental Manager with day to day running of department for both properties.

The ideal candidate will have:

• Previous experience in a similar role in a hotel environment
• Ability to prioritize in a fast-paced environment
• Accuracy & strong attention to detail
• Flexibility in day-to-day job demands
• Standards driven & customer focused
• Excellent organisational and communication skills
• Work well within a team environment and also be able to use own initiative

Perks of joining the team:
We have a very friendly and helpful team and we hope you will fit right into our family. We provide:

• Excellent working conditions
• Great Remuneration package
• Meals on duty
• Complimentary Staff parking
• Complimentary use of award winning Arena Health & Fitness Club
• Staff recognition & awards
• Staff events
• Discounted Health Insurance
• Family and Friends discounted rates
• Taxsaver Scheme
• Cycle to work Scheme
• Cash saving scheme
• Discounted Doctors Scheme
• Discounted dry cleaning service
• ‘Refer a friend’ scheme