Guitar Center Stores, Inc Hiring for Colorado – Customer Service Manager at Denver, Colorado Full Time

Pay Rate: $15.87 – $23.78 depending on background and experienceBonus Opportunity: This position is eligible to participate in a RetailQuarterly bonus programBenefit Offerings: Medical, Dental, Vision, 401K, Sick and Vacation TimePOSITION OVERVIEW:Guitar Center embodies the world of creativity and music by encouraging staffto find their own individual sound. Our mission is to develop and nurturelifelong musicians and make a difference in the world by enabling musiciansand non-musicians alike to experience the joy that comes from creating music.We believe in creating inclusive environments that put our customers first allthe while fulfilling our mission.As our Customer Service Manager, you will be responsible managing all salesand margin generating activities of our sales associates, ensuring that thesales floor is properly set and that the staff is properly engaged to providea great customer experience, all while creating and nurturing our culture ofintegrity, inclusion, musical passion, and respect.A few special characteristics that make our Customer Service Managerssuccessful:Collaboration: Able to develop cooperation and teamwork while participatingin a group, working toward solutions which generally benefit all involvedparties. Good team player, able to build good working relationships withothersCustomer Focus: Understands customer service principles, and able toprovide an excellent customer experience. Able to connect with customers in ameaningful way. Is approachable, genuine, knowledgeable, encouraging,passionate, and committed to helping customers.Delegation: Able to delegate both routine and significant tasks anddecisions. Assesses employees’ readiness and ability and assigns tasks thatare appropriate to their skill level. Follows up as needed and share bothresponsibility and accountability.Initiative: Able to identify opportunities & issues and follow through onwork activities to capitalize or resolve them. Able to learn quickly and takepositive action without being requested to do so. Interested in learning aboutthe entire business.Performance Management: Able to lead, manage, and mentor others. Able tolead by example and develop the skills and capabilities of direct reports toensure goals are met. Provides effective positive and constructive feedback.Selling: Able to work through GC certification program to gain a baseunderstanding of products and sales techniques.As our Customer Service Manager, you will:Achieving sales, margin, and EBITDA targets for the storeCreate a great customer experience, including any customer service issues,ensuring the sales floor is clean, organized, and ready for the customersProvide ongoing coaching and feedback to all associates, manage completionof and timeliness on all Guitar Center University activities including annualperformance reviewsAssist the Operations team with large merchandising projects, including theexecution of all in-store promotionsTake part in the interview process for all candidates that apply to the store.Onboard and train newly hired sales associatesCommunicating and collaborate with the Store Manager and Operations ManagerProper scheduling of the sales floor with appropriate staff levelsActing manager in charge when necessaryOpening and closing of the storeAdditional duties as assignedRequirements:3+ years of relevant work experience working in retail or in warehouse settingValid state driver’s license and automotive insurance.Intermediate proficiency with the Microsoft Office suite (Word, Excel,PowerPoint, Outlook)Must be able to work in a loud environment for 5-8 hours.Must be able to work weekends, holiday, and evenings.Must be able to lift up to 50 lbs.Preferences:Associates DegreeUnderstanding of retail systems and processesGuitar Center is an Equal Opportunity Employer and provides fair and equalemployment opportunity to all employees and applicants regardless of race,color, religion, gender, sexual orientation, gender identity,national origin, age, disa