Hastings Direct Hiring for E-mail Customer Representative at Remote Full Time

Do you have excellent attention to detail with outstanding written communication skills? Are you looking for a flexible working environment?

Our Retail department are looking for a new team of Email Customer Representatives to meet the needs of both our new and existing customers. You will be providing support, resolving problems and delivering exceptional customer service at all times. The queries you receive will be varied and could include the customer checking what they’re covered for on their policy, changing a vehicle or address, billing enquiries and anything in-between!

We pride ourselves on our flexibility as a company and therefore this role is available as a permanent homeworking opportunity.

What will you be doing?

Answering a wide variety of email correspondence from our customers

Covering email correspondence across all areas of the business where required including new business, renewals, customer service and claims

Ensuring all email correspondence always delivers a high level of customer service

Working towards specific KPI’s/targets

Actively promoting and cross selling other insurance products in line with our Treating Customers Fairly policy

Challenge peers and managers where processes or procedures do not meet expectations or that does not place customers’ interests at the heart of how we operate

Working collaboratively as a team

We’re looking for people who have:
General insurance knowledge desirable but not essential

Excellent verbal and written communication skills

Strong IT skills

Attention to detail

A motivated self-starter attitude and a drive to progress

Great customer service skills

Benefits for you

Please find some of the great benefits we offer here at Hastings Direct;

Competitive starting salary of £18,525 (rising to £19,564 from December)

Up to 5% bonus earning potential

25 days holiday (plus bank holidays on top)

Flexible working opportunities (ie. choose your start/finish time within business hours)

Pension match up to 10%

A supportive, dynamic environment

Flexi benefits (including additional holiday buy/sell, healthcare, cycle to work scheme and more)

Discounted Hastings Direct products

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

Job posting end date: