Hilton Hiring for Front Office Manager – Hilton Anaheim at Anaheim, California Full Time

The Hilton Anaheim (https://www3.hilton.com/en/hotels/california/hilton-anaheim-SNAAHHH/index.html) is located just one mile from Disneyland and across from the Anaheim Convention Center, this property has over 1,500 rooms, 140,000 square feet of banquet space and 5 dining outlets. They are also in the process of beginning a complete multi-million dollar renovation!

It’s a fantastic time to join Hilton! Great Place to Work and Fortune (https://fortune.com/2021/04/12/best-big-companies-2021/) named Hilton the #1 Best Big Companies to work for in 2021! We are adding a Front Office Manager to their team! The ideal candidate will have 2 or more years of Front Office (OnQ preferred) leadership experience in a unionized environment.

What will I be doing?

Reporting to the Assistant Director of Front Office, the Front Office Manager’s responsibilities include:

• Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
• Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Ensure compliance with Company standards
• Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
• Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events
• Complete audit procedures, as needed
• Recruit, interview and train team members

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• Teamwork – We’re team players in everything we do.
• Ownership – We’re the owners of our actions and decisions.
• Now – We operate with a sense of urgency and discipline

Meaningful Benefits for Your Career and Well Being

We support the well-being and performance of Team Members with industry-leading rewards, recognition and support to meet their needs:

• Competitive Salary
• Best-In-Class PTO (paid time off)
• Employee Assistance Programs
• Health and Welfare Benefit Plans
• 401(k) match
• Employee Stock Purchase Plan
• Go Hilton – Team Member Travel Discounts

*This information is a highlight of the major benefits offered. Wages, retirement and paid time off benefits are specific to your location and position.

Job: Guest Services, Operations, and Front Office

Title: Front Office Manager – Hilton Anaheim

Location: null

Requisition ID: HOT0842A

EOE/AA/Disabled/Veterans