HIND Management Looking for Guest Service Agent – Rotorua at Rotorua, Bay of Plenty, New Zealand Full Time

We are a leading hospitality group with a busy hotel in Rotorua. With bookings climbing and our Hotel getting busier, it is time to find talented Guest Service Agents for our 247 room Sudima Lake Rotorua Hotel.

We are looking for individuals who are passionate about hospitality and have experience in customer-facing roles. Full training will be provided.

Whether you are a seasoned professional or new to the Hospitality industry, we are keen to interview you. We are looking for a good understanding of customer service and a willingness to learn.

Weekend and evening availability is required.

This part-time permanent role (minimum 10 hours per week) is based at Sudima Lake Rotorua and the hourly rate is $24 per hour.

Who We Are – Ko Wai Mātou

Hind Management builds, operates and manages high-performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

At Hind Management we believe ‘We Are all Valued – He Kura te Tangata’, our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

Hind Management has recently been awarded HRD’s Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too! We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

Responsibilities | Ngā

• Smooth and accurate check in and out process
• Ensuring our guests are provided with exceptional 4 star service – a WOW factor where the personal touch makes us stand out
• Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
• Attend ongoing training
• Communicate professionally with other hotel departments
• Maintaining the reception area
• Advising on and arranging reservations and accommodation
• Ensure Health and Safety standards are being met and reported as per policy

Requirements

• Ability to multi-task, show flexibility and meet deadlines, calmly working under pressure
• Strong communication skills – both written and verbal
• Takes pride in work and has exceptional attention to detail
• Excellent time management abilities
• Have a thorough knowledge of the area including local amenities
• Flexibility to work outside normal hours as required. (which may include early morning starts, late finishes, weekends and public holidays)
• Can work on a rotating roster
• NZQF Level 2 or 3 qualification (ANZSCO Skill Level 4)

OR least one year of relevant experience may substitute for the formal qualifications listed above.

Benefits

He kura te tangata – We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network – not just for you, but in some cases your friends and family too!

• Wellbeing programme including Health insurance discounts
• Excellent reward & recognition events
• Free onsite car parking
• Long service and anniversary gifts and benefits
• Staff, family and friends rates within our network of hotels
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free life cover, Digital Will & Best Doctors teleservice*

Hind Management and Sudima Hotels are committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our Support Office 09 399 2508 by pressing the option of the hotel where this vacancy is listed. A Talent and Culture representative will be able to assist Monday to Friday 9 am – 5 pm.