Hind Management Looking for Housekeeping Supervisor at Queenstown, Otago, New Zealand Full Time

We are looking for a Housekeeping Supervisor to lead our team of room attendants and ensure we provide excellent customer service.

Housekeeping Supervisor responsibilities include organizing employee shifts, training and motivating team members and checking private and public areas for cleanliness.

To be successful in this role, you should have a good understanding of sanitation regulations and team management abilities. You should be a skilled communicator with excellent problem solving, observation, and interpersonal skills.

Ultimately, you will help ensure our daily housekeeping operations run smoothly and that guests are satisfied.

This is a permanent, full-time role based at Sudima Queenstown Five Mile. The rate is $28 – $29 per hour with a guaranteed minimum of 32 hours per week.

Responsibilities:

• Train housekeepers on cleaning and maintenance tasks
• Oversee staff on a daily basis
• Check rooms and common areas, including stairways and lounge areas, for cleanliness
• Schedule shifts and arrange for replacements in cases of absence
• Establish and educate staff on cleanliness, tidiness and hygiene standards
• Motivate team members and resolve any issues that occur on the job
• Respond to customer complaints and special requests
• Monitor and replenish cleaning products stock
• Ensure compliance with safety and sanitation policies in all areas
• Assisting the room attendants when required

Requirements

About you | Ko koe tēnei

• Work experience as a Housekeeping Supervisor or similar role
• Hands-on experience with cleaning and maintenance tasks for large organizations
• Excellent organizational and team management skills
• Stamina to handle the physical demands of the job
• Proven ability in leading a team
• Assist with training and developing the team to achieve hotel standards
• A high level of organisation, time management and problem-solving skills
• We are looking for someone who is flexible with their availability – to be successful, you will need to be able to work a typical hospitality roster and that means covering all shifts across a 7-day rotating roster

Benefits

He kura te tangata – We are all valued

As an employer of choice, we offer great employee benefits like life insurance, outstanding health and wellbeing programmes and discounts on hotels, restaurants, bars and spas across our network – not just for you, but in some cases your friends and family too!

• $28.30 per hour
• Staff discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Free onsite parking
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Who We Are – Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima team member, you will demonstrate these values with your day-to-day actions, however great or small.

We believe ‘We Are all Valued – He Kura te Tangata’, and our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. As HRD’s Five Star Employer of Choice Award in 2019, 2022, and in 2024, our people love coming to work every day and we think you will too!

Hind Management, the management company behind Sudima Hotels, builds, operates, and manages our award-winning hotels, restaurants, bars, and spa businesses. As industry leaders in social and environmental responsibility, they operate on a sustainable business model that takes the well-being of our people and planet seriously.

Above all, we’re looking for positive people. Working with us not only means getting unlimited opportunities to develop yourself and your career but being part of a community and company culture that’s passionate about putting people first.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at [email protected]. We will aim to respond within 48 hours Monday to Friday 9am – 5pm.

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

E manawanui ana tātou – We care

Ka mahi tahi tātou – We work together

Ka whai tātou i te tika – We do the right thing

He kura te tangata – We are all valued