HIND Management Looking for Night Manager – Sudima Queenstown Five Mile at Queenstown, Otago, New Zealand Full Time

Our Night Manager is a key role in ensuring all auditing processes are complete, guest security and safety is maintained, a great role for growing your management career whilst working in a supportive environment. This role would suit applicants who are keen to build their career within Front Office and grow their skills and experience in a great team.

Who We Are – Ko Wai Mātou

Here at Sudima Hotels, we have one passion, you! We care, we do the right thing and we work together. As a Sudima Queenstown Five Mile team member, you will demonstrate these values with your day-to-day actions, however great or small.

Responsibilities | Ngā haepapa

This role spans across front office reception and night audit tasks, requiring a hospitality professional with a level head, professionalism and the ability to make our guests welcome with exceptional service.

From checking guests in/out, through to dealing with guest complaints, this varied position will require exceptional communication skills and the ability to think on your feet. You will be confident in your decision making and have a strong focus on safety and security.

You will be able to problem solve to ensure accuracy in accounting and be able to work unsupervised. You must be strong in using computer systems, reporting and excel.

Night duties are also focused on ensuring guests and staff areas are maintained to a high standard of cleanliness and presentation, to ensure we are putting our best foot forward for our team and guests.

Requirements

About you | Ko koe tēnei

A commitment to being a reliable member of the night team

Be able to work 10pm to 6.30am with a roster that covers seven days a week including weekends and holidays.

Minimum of 1-years’ experience in the Hospitality and Tourism sector would be a huge advantage.

Ability to work unsupervised, on your own and as part of a team

Cash handling

Good communication skills

Commitment to delivering a high level of customer service

Calm, efficient, and organised with great attention to detail

Conflict resolution experience

Liaising with and communicating all relevant information to the Front Office team and to other departments

Ensuring that all security procedures are followed in relation to cash, keys, guest & building security and privacy

Maintaining a consistently high standard of cleaning of both guest and staff areas.

Benefits

We are all valued | He kura te tangata

• Discounts at our hotels, restaurants and spas across our network
• Staff, family and friends rates at our hotels
• Free onsite parking
• Excellent reward & recognition events
• Service and anniversary gifts and benefits
• Wellbeing programme including Health insurance discounts
• Paid training and individual Employee Development Plans
• Training towards NZQA qualifications and our very own online digital learning platform
• Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Salary for this full-time role is $61,000 based on a 40-hour week.

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

Nau mai, haere mai, tauti mai!

Hind Management is committed to accessibility. Should you require assistance or support and are unable to apply online due to an access need, please contact our office (09) 399 2508 who will be happy to help, between the hours of 9:00am – 5:00pm Monday to Friday.

E manawanui ana tātou | We care

Ka mahi tahi tātou | We work together

Ka whai tātou i te tika | We do the right thing