HM Revenue & Customs Looking for Surge and Rapid Response – Team Leader – Executive Officer – 336R at Croydon, Southland, New Zealand Full Time

Location

Birmingham, Bristol, Cardiff, Croydon, Edinburgh, Glasgow, Leeds, Longbenton, Nottingham, Salford, Washington

About The Job

Job summary

Background

Surge and Rapid Response Team

The Surge & Rapid Response Team (SRRT) was created following a challenge from the Cabinet Office to find innovative ways to improve operational resilience across all government departments. SRRT helps departments to successfully manage predictable peaks in demand for services and respond to unexpected crises across the Civil Service.

SRRT sits within HMRC, but our work extends across all government departments, including but not limited to, Home Office, Department for Work and Pensions, Foreign. Commonwealth and Development Office and many more.

In SRRT we pride ourselves on delivering exemplary customer service to all government departments we support. We are an adaptable, skilled and flexible team who can deploy our staff where and when they are needed the most, often at short notice. This would mean, at times working away from your home location to anywhere in the UK and in some circumstances deployed internationally to support departments abroad.

Diverse perspectives and experiences are critical to our continuing success and we welcome applications from candidates with the experience, skills and who can commit to the flexibility requirements needed to perform this role.

We now have EO vacancies across multiple SRRT locations.

We are offering the successful candidates an exciting opportunity to help shape the future of operations in the Civil Service, by joining an innovating team working across central government departments and agencies, in a pioneering, challenging, fast paced and hugely rewarding role.

Accountability

As a Surge and Rapid Response Team Leader, you will report to the Higher Operations Leader to deliver operational performance across your area. This is a high-profile role with daily exposure to senior leaders across the Civil Service.

See what it’s like to work at HMRC : find out more about us or ask our colleagues a question . Questions relating to an individual application must be emailed as detailed later in this advert.

Job Description

Your responsibilities will include:

• Leading a team of up to 12 graduates and apprentices, with responsibility for health and safety, equality and diversity, wellbeing and performance.
• Provide support to your team, guiding them through their apprenticeship journey and deployments, managing and monitoring probation, attendance, performance and conduct in line with HMRC policy and procedure.
• Supporting your manager in the delivery of staff placements to other government departments.
• Work with colleagues to identify resource for work items, assure quality, fairness and progress against plans.
• Ensuring risks and issues are identified and remedial action is taken.
• Promote and foster a continuous improvement ethos throughout the team.
• Maintain a culture that is committed to equal opportunities and challenge any behaviours that do not adhere to Civil Service standards.

This job will provide opportunities to work with a range of Government departments in different locations across the UK and abroad. When working away from your home base your travel and accommodation will be paid for.

We operate a 5 out of 7 working pattern. This means you will be expected to work five out of seven days, covering various working patterns, usually 37 hours per week. Part-time working opportunities (minimum 25 hours per week covering various working patterns) may be considered but business need will dictate whether your request can be accommodated.

With this in mind, please only continue with your application if you are able to commit to this type of work pattern.

We will provide you with extensive development opportunities and skills that will assist in a successful career path through the Civil Service.

Question and answer session

We will be hosting a virtual event where you can find out more about the application process and what it is like to work in SRRT.

This will take place on Monday 13th November 2023 at 2.30pm. Please visit HMRC Surge & Rapid Response Team Recruitment Event Monday 13th November 2023 at 2:30pm (office.com) to book your place.

Person specification

You will need to be able to demonstrate the following skills and qualities:

• Highly motivated and able to work and manage with minimum supervision.
• A positive attitude with the ability to solve problems.
• Ability to work in a fast-paced environment, with the flexibility to move quickly between tasks.
• Excellent communicator and leader with a high standard of customer service skills.

You are applying for an Operational Delivery Profession (ODP) role. Please tell us about any ODP experience or qualifications you have. This is not essential for the role but may be considered by the vacancy-holder where candidates have the same scores at sift or interview.

Desirable Criteria

Knowledge and understanding of the Operational Delivery Profession (ODP).

Behaviours

We’ll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Delivering at Pace
• Communicating and Influencing

Benefits

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension

Team members that are moving offices as a result of the Locations Programme will be entitled to a Moves Adjustment Payment for three years where they incur additional costs. This is calculated based on the difference between the costs of travelling to and from the new and old office, over a weekly period. You will get more detail on this as part of targeted locations move communications.

Find more about HMRC benefits in ‘Your little extras and big benefits handbook’ for further information or visit Thinking of joining the Civil Service.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths and Experience.

As part of the application process you will be asked to complete a CV. The CV has been asked for to show candidates job history only.

To apply for this post, you will be required to complete:

• A short application form
• Employment history/CV
• Customer Service Management Judgement Test
• Video interview

After submission of your application you will be invited to complete a Civil Service Management Judgement Test.

Please complete the online tests as soon as possible (within 24-48 hours is recommended), the closing date for the tests is 11:30 am on 20 November 2023. If you fail to complete the online test before the deadline your application will be withdrawn.

Please ensure that any technical issues with the test are reported prior to midday on 17/11/2023. There will be no extension to the deadline for completing the test.

If you fail to complete the online test before the deadline your application will be withdrawn.

Guidance for the test will be available when you are invited to take the test. The test is administered online and accessed via the Civil Service Jobs website.

Interview

During the panel interview, you will be asked behaviour-based questions to explore in detail what you are capable of and strengths-based questions to also explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

“It is often said that the customer’s needs should come first. To what extent do you agree or disagree with this statement?”

There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.”

If interviews are required, they will be conducted over Teams or an alternative digital platform. Interview dates to be confirmed.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

After interview, a single merit list will be created and appointments will be made in strict merit order until the set demand is filled in each location.

If successful, you will be informed which locations are available when we reach your position on the merit list.

Additional Information

The role may involve regular travel with overnight stays. When working away from your home base your travel and accommodation will be paid for. The role may include duties that involve unsociable hours, this will be paid in accordance with HMRC policies.

The successful candidate will be required to achieve Higher Security Clearance, the level of security needed is Security Check (SC) for people who work with SECRET information. You must have been resident in the UK for 5 years prior to your application for Security Check clearance.

For further information on the role please contact Hayley Everett at [email protected]

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers:

Please note that this role is unsuitable for contractual homeworkers due to the nature and/or requirements of the role.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments , and contact [email protected] as soon as possible.

Diversity and Inclusion

At HMRC we are committed to creating a great place to work for all our colleagues and creating an inclusive and respectful environment that reflects the diversity of the society we serve.

Diverse perspectives and experiences are critical to our success and we welcome applications from all people from all backgrounds with the experience and skills needed to perform this role. We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued and supported to achieve their potential at HMRC.

For more information on how we make this happen, review this information on our culture and values

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Locations

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations .

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Please note: in addition to the standard pre-employment checks for appointment into the Civil Service, all candidates must also obtain National Security Vetting at Security Check (SC) clearance level for this vacancy. You will normally need to meet the minimum UK residency period as determined by the level of vetting being undertaken, which for SC is 5 years UK residency prior to your vetting application. If you have any questions about this residency requirement, please speak to the vacancy holder for this post.

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document “Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process

If you experience accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

If you think you’ve made a mistake on a short application form (e.g. you’ve ticked the incorrect eligibility box), please contact [email protected] at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.

Please use the subject line to insert appropriate wording e.g. Please re-open my application – 324112 & vacancy closing date 20/11/2023. Please note that we cannot amend or re-open your application if you have submitted your full application in the interests of fair and open recruitment.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window) . See our vetting charter (opens in a new window) .

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality Requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : CSG Recruitment Team
• Email : [email protected]

Recruitment team

• Email : [email protected]

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. You have the right to complain if you feel a department has breached the Recruitment Principles. In the first instance, you should raise the matter directly with the department concerned via [email protected] If you are not satisfied with the response, you may bring your complaint to the Commission. For further information on bringing a complaint to the Civil Service Commission please visit their web pages: Click here