The Manager, Online Customer Experience will operate as the customer advocate by providing a voice for the customer through storytelling and delivering actionable insights to key stakeholders across the organization with a focus on providing the best experience for our customer. This position requires experience with analyzing digital behavioral patterns, quantifying subjective data, and driving the roadmap to improve our Interconnected Experience. This role will optimize and create new initiatives that deliver customer insights and leads to actionable improvements. This individual is customer-focused, analytical and knows how to translate technical data into actionable insights to deliver analyses. They will be able to develop a reporting and analysis strategy to ensure the team is producing the best reports and providing analyses that are aligned with the goals of the business.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
NATURE AND SCOPE
ENVIRONMENTAL JOB REQUIREMENTS
MINIMUM QUALIFICATIONS
EDUCATION REQUIRED
YEARS OF RELEVANT WORK EXPERIENCE – 5
PHYSICAL JOB REQUIREMENTS
PREFERRED QUALIFICATIONS
KNOWLEDGE, SKILLS, ABILITIES AND COMPETENCIES
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