Home Instead Ballsbridge Hiring for Office Support Job at Dublin , Ireland Full Time

ROLES & RESPONSIBILITIES

The existing role of Office Support comprises of a variety of duties in the support of all Office department and duties. Office Support are expected to answer phones, complete administrative duties and support other staff members with clerical tasks in order to provide the highest quality service to clients. Activities and duties include but are not limited to:

YOU WILL BE RESPONSIBLE FOR:

o Call answering – incoming calls should be answered in a friendly & professional manner. Office Support will be first responder for all incoming calls.

o You will need to deal promptly with issues such as a CAREGiver not being able to gain access, unable to locate address of client, Shift cancellations, no shows, PPE requests, general queries and any other additional and ad-hoc issues and requests.

o You will need to correctly triage all incoming calls to relevant departments if you are not able to resolve. This will be done via call/text/email communication

o Unique IQ Alerts – You will be first responder to any clock in alert that comes through. You will be responsible for managing, checking and following up on the alerts immediately. You must call the CAREGiver and/or Client to confirm the CAREGiver is with the Client or on their way. You DO NOT clock in a CAREGiver until you have confirmed they are at the shift. You will be responsible for alerting the team if you cannot confirm the CAREGiver is at the shift.

o Preparing Journals for new and existing Clients as required

o Prepare and arrange delivery of any PPE required including enhanced PPE when a CAREGiver or Client has symptoms of COVID 19 or has a positive test result. You will also communicate with the CAREGivers the need for them to wear the enhanced PPE

o You will assist the Staff and Client Coordinator Team with any administrative tasks such as calls to Clients/Families/CAREGivers, sending schedules etc.

o Greet and welcome each visitor in a friendly, warm and professional manner

o Determine each visitor’s purpose in a pleasant manner and promptly notify the appropriate staff member of their arrival

o Assist with mailing client invoices and any additional material.

o Develop and maintain positive relationships with Clients and CAREGivers.

o Support positive interactions between HISC staff, family members, social workers and HSE case managers as required.

· Other Duties

o Enter and maintain accurate Client and CAREGiver records

o Handle all Data Subject information in accordance with GDPR guidelines.

o Provide support as required in other areas such as facilities and other administrative duties for other departments

o Participate and contribute to daily, weekly meetings.

o Email/Post schedules to Clients who request it

REQUIREMENTS AND CORE COMPETENCIES

1. Have excellent planning and organising skills.

2. Showing initiative/ability to “think outside the box”

3. Excellent PC Skills, to include MS office – Word, Excel & PowerPoint

4. To be able to work as part of a team and independently with minimum supervision

5. Ability to prioritise between tasks

6. Time management

7. Understanding, Integrity, and patience

8. Attention to detail

9. Deal with different nationalities and backgrounds

10. Personality: Excellent interpersonal skills and ability to build rapport with clients and candidates

11. Excellent organisational skills, ability to coordinate and multitask

12. Empathy towards our clients and CAREGivers

13. Assertiveness

14. Have a positive ‘can do’ attitude and the ability to work in a fast-paced team environment.

15. Resilience

SYSTEMS PRESENTLY USED IN THE COMPANY

1. People planner Scheduling Software

2. IQ timesheet Software

3. Esendex

4. TalentLink

5. Care Friends

**Please note the salary listed is an Indeed Estimate and not actual**

Job Types: Full-time, Permanent

Salary: €21,404.89-€38,469.80 per year

Benefits:

• Bike to work scheme
• Company events
• Employee assistance program

Schedule:

• 8 hour shift
• Day shift

Ability to commute/relocate:

• Ballsbridge, Dublin, CO. Dublin D04: reliably commute or plan to relocate before starting work (required)

Education:

• Leaving Certificate (preferred)

Experience:

• Administrative: 1 year (preferred)

Work authorisation:

• Ireland (required)

Application deadline: 14/10/2022