Hopebridge, LLC Hiring for Care Coordinator at Indianapolis, IN Full Time

You are a collaborative, problem-solver who possesses strong business acumen. As a Care Coordinator, you are responsible for providing exceptional customer service by developing a strong rapport with patients and facilitating effective resolutions to patient questions regarding the onboarding process. You will directly impact all aspects of this growing business and its 5,000 employees in twelve states!

Location

• Corporate – Indianapolis, IN

Role Overview

• Execute outbound phone calls to patient families to confirm appointment dates and times
• Demonstrates the ability to develop quick rapport and provide an expert level of customer service and ensure new patient scheduling process is a positive experience
• Effectively demonstrates the ability to utilize workflow to proactively manage a group of potential clients and drive specific touch points within the onboarding process
• Able to facilitate effective and efficient resolutions to patient questions regarding the onboarding experience, including, but not limited to therapy, scheduling, and timelines
• Promptly and professionally respond to incoming and outbound telephone calls and emails from patients and referral sources.
• Clearly articulate Hopebridge value proposition and help guide potential clients to become a patient
• Enter information and log calls accurately and timely
• Monitor all tasks using workflow software and meet the deadlines associated with tasks

Benefits and Perks

• Starting pay of $18.00 per hour
• Monday through Friday schedule
• 18 days of PTO (11 days of paid time off and 7 paid holidays)
• Health, vision, and dental insurance
• Short and long-term disability insurance
• 401K retirement options with company match

Profile of an Ideal Candidate

• Possess a minimum of a high school diploma or equivalent
• Must be a fast-paced, independent, motivated self-starter with a drive to succeed
• Entrepreneurial with the support and guidance of a corporate structure
• Having the ability to manage multiple moving parts simultaneously, and impact our people, customers, and financials
• Proven P&L responsibility

Hopebridge is proud to be an Equal Employment Opportunity and affirmative action employer. We want applicants of diverse backgrounds and hire without regard to race, color, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

Requirements:

PI190033354