Hornbeck Chevrolet Hiring for Call Center Representative at Carbondale, PA Full Time

Hornbeck Chevrolet is a new car dealership that is owned my mutli-group dealer. The dealership has experienced significant growth in the past year. Our work environment is dynamic with a focus on customer service. Our goal is to maintain a high level of sales with a high level of integrity. We focus on creating a positive work environment with a family atmosphere.

We are searching for a grounded individual who has amazing attention to detail, multi-tasking ability, and can maintain clear office polices.

This will be a hands-on position and candidate will be responsible for all aspects of handling Internet leads, inbound phone calls, and customer retention, for sales.

** Attention to detail a must!

** Preferred call center experience (but not necessary)

Description

* Drive current leads that come into the business via internet and phone calls to sales by making phone calls, text, and emails to potential customers.

* Send proper call and TEXT scripts to respond to clientele and drive people to the dealership.

* Work well in a group of customer service representatives in a call center environment

* Attract potential clients and retain current clientele by answering product and service questions received via phone and/or internet (Will have onsite training)

* Follow clear process of the dealership in making sure all leads are being properly followed by the reps.

* Give detailed reports to upper management on call, text, and appointments on a daily basis.

* Become expert in all contact management and tracking applications that is used by the dealerships.

Qualifications:

* Organized individual

* Superior communication skills, both oral and written

* Strong email, text, and phone presence is necessary

Job Type: Full-time

Job Type: Full-time

Pay: $15.00 – $25.00 per hour

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Experience:

• Call center: 3 years (Required)

Work Location: One location