Col. Robert L. Howard Veterans Home
To operate the telephone system and perform clerical support, both in an efficient manner in accordance with established procedures.
Essential Functions
Answer telephone and route calls promptly. Take and disseminate messages when necessary. Respond to inquiries in a courteous manner.
Receive, sort and distribute incoming mail. Prepare outgoing courier mail each day for overnight courier service.
Order mail supplies and express shipment supplies as needed (including postage and packaging materials, air bills and envelopes/boxes as needed).
Prepare outgoing company material upon request: copy, collate, bind and mail.
File and retrieve records and correspondence.
Greet visitors and notify pertinent individuals.
Ensure that necessary equipment and administrative supplies are available and in good working order.
Use office supplies in an efficient manner to avoid waste.
Assist with administrative duties as directed (i.e. typing reports, correspondence, filing, etc.).
Perform other related assignments as required.
Work Schedule
As assigned, including some week-ends, evenings and Holidays.
Working Conditions
Works in well-lighted/ventilated areas.
Most of the work is performed indoors
Is subject to frequent interruptions.
The noise level in the work environment is usually moderate.
Is involved with residents, personnel, visitors, government agencies, etc., under all conditions and circumstances.
Is subject to hostile and emotionally upset residents, family members, etc.
Communicates with the medical staff, nursing staff, and other department supervisors.
Works beyond normal duty hours, on weekends, and in other positions temporarily, when necessary.
May be exposed to bodily fluids, infectious waste, diseases, conditions, etc., including the AIDS and hepatitis B viruses.
Physical Requirements
While performing the duties of this job, the employee is occasionally required to stand; walk; use hands to finger, handle, or feel; implements or office equipment; reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear.
Must be able to speak and write the English language in an understandable manner.
Collect information through observation, listening, touching, and smelling.
Must have auditory ability sufficient to monitor and assess
Job requires regular sitting, standing, walking, stooping, bending, kneeling, crouching, reaching, pushing, pulling, twisting, writing, and carrying charts, food, trays, etc.
Must be able to move intermittently throughout the work day.
Specific vision abilities required by this job include close, distance and color vision and the ability to adjust focus.
Employee may be required to move chairs, beds, and medical equipment.
Must be able to cope with the mental and emotional stress of the position.
Must function independently, have flexibility, personal integrity, and the ability to work effectively with the residents, personnel, and support agencies.
Must be in good general health and demonstrate emotional stability.
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.
May be required to lift, push, pull, and move equipment, supplies, etc., in excess of fifty (50) pounds.
Must be able to assist in the evacuation of residents.
Safety, Sanitation and Infection Controls
Assure the assigned work areas are maintained in a clean, safe and sanitary manner.
Assure that established infection control and universal precautions practices are observed.
Report all hazardous conditions or equipment to your supervisor.
Follow established safety policies and procedures.
Dispose of refuse daily in accordance with established sanitation procedures.
Keep work/assignment areas free of hazardous objects, unnecessary equipment, supplies, etc.
Report any accident/incident to your supervisor no matter how minor.
Qualifications
Must possess a high school diploma or its equivalent.
Must have at least (2) year’s experience as a secretary or receptionist.
Must be able to communicate effectively in stressful situations and to read and understand written and verbal instructions.
Pleasant telephone voice and in-person manner required.
Requires common sense, good judgment and a detailed approach to work on assignments and projects that are routine in nature.
Must possess a good working knowledge of computers, input/output/retrieval data, etc.
Must function independently and have the ability to work effectively with other personnel.