Horseware Products Ltd. Hiring for Customer Sales and Support Associate at Remote Full Time

About Us:

At Horseware, our mission is to “Make Life Better.” Every day we strive to make life better for horse, rider, retail partners, employees, and the world. Horseware was founded in 1985 with a determination to produce a horse blanket like no other. Our constant curiosity fuels our innovation today. In the tireless pursuit to “Make Life Better,” we engineer design solutions that change everything for horse and rider, setting the standard in modern blanket design and equine technology.

Today, we are the global brand leader of horse blankets and equine products, and our Rambo blanket is still the world’s leader in innovation, quality, and fit. Horseware sells to over 70 countries, has over 500 employees worldwide, with facilities in the USA, China, and Cambodia, all supported through main headquarters in Ireland. We are embarking on a transformational growth phase with ambitious and clear goals leading us into the future.

Scope of Role:

This position is responsible for supporting the B2B sales efforts of the organization by processing from receipt to delivery all orders, returns, and exchanges, providing in-depth product knowledge and customer service, and participating in all special programs and campaigns.

Responsibilities:

· Respond timely and professionally to all income queries from retail partners

· Manage orders within the EDI and ERP systems and manage seasonal deliveries

· Liaise with finance and operations to resolve any disputes and claims

· Attend customer visits as necessary to obtain and enter customer orders

· Provide timely feedback to the company regarding service failures, enhancements, customer concerns, and R&D issues

Requirements:

· Knowledge of the equestrian industry required

· 3+ years of Customer Service experience preferred

· Experience with EDI, CRM, and ERP systems preferred

· Excellent verbal and written communication skills

· Ability to work in a fast-paced environment and prioritize competing tasks and urgent demands

· Self-motivated with excellent attention to detail

· Team player with willingness to help where needed

Job Type: Full-time

Pay: $15.00 – $17.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental Pay:

• Bonus pay

Experience:

• equestrian: 1 year (Preferred)
• customer service: 3 years (Preferred)

Work Location: Remote