Humana Hiring for Accounts Receivable/Accounts Payable- Collections Clerk 2 at Phoenix, AZ Full Time

The Accounts Receivable/Accounts Payable Clerk 2 prepares, records, verifies, analyzes and reports accounts payable/receivable transactions. The Accounts Receivable/Accounts Payable Clerk 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

Responsibilities

Humana Pharmacy is hiring an Accounts Receivable/Accounts Payable Clerk 2 to receive inbound and make outbound calls In this role you will review Accounts Receivables and speak with Pharmacy members about past-due balances. You will also:

Process and apply payments via check or credit card

Process credit card reversals, refunds and declines

Interact with members over the phone with questions regarding their balance

Follow up on accounts, identify and resolve billing issues

Schedule payment plans with members

Meet production and quality metrics

Participate in engagement and team building as a part of the Member Accounts team to interact with your virtual coworkers

Required Qualifications:
High School Diploma or equivalent

Customer service experience

Strong attention to detail

Must have the ability to work the hours of 9:30am – 6:00pm MST

Preferred Qualifications:
Background in Accounts Receivables and/or Finance

Collections experience

Call center experience

Experience using multiple computer systems simultaneously

Additional Information:
This role will be WAH AZ or WAH OH. Must reside in one of those states. (This is not open to WAH from anywhere.)

• Training will be virtual, on Monday-Friday from 6:30am-3:00pm for the first 90 days. After completion of training, the work hours will be of 9:30am – 6:00pm MST

For this job, associates are required to be fully COVID vaccinated (preferred) or undergo weekly COVID testing and wear a face covering while at work. The weekly testing will need to be done through an approved Humana vendor, and unvaccinated associates should follow all social distancing and masking protocols if they are required to come into a Humana facility or work outside of their home. We are a healthcare company committed to putting health and safety first for our members, patients, associates, and the communities we serve.

If progressed to offer, you will be required to:
Provide proof of full vaccination or commit to testing protocols OR

Provide proof of applicable exemption including any required supporting documentation

Medical, religious, state and remote-only work exemptions are available.

Scheduled Weekly Hours

40