Humana Hiring for Lead Product Manager – ServiceNow Security Operations (virtual remote home office) at Morgantown, West Virginia Full Time

Description

Defines and prioritizes the product backlog, sets quality standard for delivery, represents customer to the operational and agile teams. Operates at the intersection of Business and Technology to maintain alignment and deliver products that strengthen our security posture, reduce risk, and improve customer satisfaction. Responsible for articulating and translating strategy for ServiceNow Security Operations into prioritized features and stories within the backlog. Accountable for outcomes and KPI’s tied directly to objectives.

Responsibilities

Defines and prioritizes the product backlog, sets quality standard for delivery, represents customer to the operational and agile teams. Operates at the intersection of Business and Technology to maintain alignment and deliver products that strengthen our security posture, reduce risk, and improve customer satisfaction. Responsible for articulating and translating strategy for ServiceNow Security Operations into prioritized features and stories within the backlog. Accountable for outcomes and KPI’s tied directly to objectives.

Descriptions:

• Envisions the future for ServiceNow Security Operations (SIR, VR) product and describes that future in the standard road map format, always aligning the product road map with the ServiceNow product road map

• Collaborates with process owners within their product domain to unify the road map vision (Vulnerability Management, Incident Response, CSOC, App Sec)

• Creates Objectives and Key Results (OKRs) for their product, ensuring that there is an outcomes-based value management in place

• Participates fully in ServiceNow program-level activities (Steering Committee & Executive Committee meetings, weekly program meetings and working groups as required), using those forums to voice any concerns, dependencies and update the program on key topics

• Participates fully in development management driven by the program team, with the responsibility to engage early in terms of understanding what new product capabilities are for future releases including upgrade/release planning activities, documentation, delivering manifest by expected due dates, and presentation of turn information on Monday calls.

• Participates fully in lifecycle management including owning the backlog (story refinement, testing strategy, ARB, prioritization) for their ServiceNow product and approval for what is in each release

• Works closely with the Humana ServiceNow leadership and Snow Dev Leaders on demand management, reporting/analytics, and user experience topics

• Drives the messaging and communication (OCM) for their product area, coordinating with the CoE to integrate and align the communication with other platform communications

• Collaborates with the platform/development team on technical and support issues/cases. Knowledge transfer

• Active engagement with the ServiceNow ecosystem evidenced by attendance at Knowledge conference, relevant webinars and interaction with ServiceNow solution sales and product success resources

• Works day to day with operational teams clarifying business requirements, removing roadblocks, constantly communicating, and gaining alignment around feature or product strategy. Has some knowledge of customer-driven design and usability test principles.

• Ensures delivery of scope, partners with delivery teams to ensure user stories are clear, and partners with Director to align resources, remove barriers for team members and resolve open issues/questions quickly and efficiently. Acts as the voice of the customer.

• Analyzes feasibility, cost ramifications, economies, or other aspects of planned or potential programs.

• Sets the quality standard for delivery. Develops test plans (user story acceptance criteria), accepts each story and potentially features and participates in team demos and retrospectives to validate quality, provide feedback to team and improve team processes. Partners across functions as needed to coordinate delivery plans, testing, training, and support.

• Manages delivery of scope, partners with delivery teams to ensure user stories are clear and resolves open issues/questions quickly and efficiently.

• Communicates the feature or product strategy effectively to key stakeholders, team members, and management. Incorporates stakeholder input into product roadmap while effectively negotiating tradeoffs of conflicting priorities based on value to the business and customer

Required Qualifications

• a Bachelor’s degree

• 8 or more years of technical experience

• 2 or more years of project leadership experience

• Experience integrating Security Policies, virtual access and controls

• Experience integrating Cyber Security technologies with existing technologies

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Master’s Degree

• Security Certification

Additional Information

• We will require full COVID vaccination (https://www.cdc.gov/coronavirus/2019-ncov/vaccines/fully-vaccinated.html#vaccinated) for this job as we are a healthcare company committed to putting health and safety first for our members, patients, associates and the communities we serve.

• If progressed to offer, you will be required to provide proof of full vaccination or documentation for a medical or religious exemption consideration where allowed by law. Requests for these exemptions should be submitted at least 2 week prior to your scheduled first day of work.

Scheduled Weekly Hours

40