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Humanity Looking for Customer Service Collections Professional – $18.00/hr. + commission at San Antonio, TX Full Time
Job Description
Company Description
Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.
Company Name: Spectrum
Job Description
ABOUT THE PAY
This role pays: $18.00/hr. PLUS commission.
* * COMMISSION * *
Opportunity to earn a four-figure monthly payout.
Average yearly commission payout:
$23,000.00
JOB SUMMARY
This position is responsible for inbound and outbound call traffic to collect on bad debt accounts. The Prior Debt Professional will be responsible for account management and communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.
LOCATION
12238 Silicon Drive, Suite 129
San Antonio, Texas 78249
(near the intersection of IH-10 & De Zavala Road)
ESSENTIAL FUNCTIONS OF THE POSITION
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Research accounts with debt and communicate with customers via phone.
- Take action based on transaction characteristics as appropriate and necessary.
- Maintain thorough knowledge of all current federal, state and local regulations as well as internal policies.
- Contact customers by phone in attempt to collect debt.
- Demonstrate friendliness and professionalism when dealing with customers.
- Answer inquiries for customers calling in regarding their unpaid debt.
- Other duties as assigned to meet business needs.
PREFERRED QUALIFICATIONS
(Skills/Abilities and Knowledge)
- Ability to read, write, speak and understand English.
- Type 40 words per minute; use of telephone system and ten key by touch.
- Proficient knowledge of Microsoft Excel and Office is a must.
- Knowledge of basic accounting or bookkeeping, mathematics and general office procedures are a must.
- Detail oriented, have strong verbal, written and interpersonal communication.
- Ability to exercise and apply sound judgment to billing disputes.
- Must have excellent negotiation skills; very strong ability to influence; experience dealing with and resolving difficult and escalated issues.
- Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
- Ability to work independently with minimal supervision.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Bilingual preferred, but not required.
- Consistent and punctual attendance.
