humm Looking for Customer Support Representative – Collections at Auckland City, Auckland Full Time

We Dream. We Design. We Deliver.

This is the place where you’ll be hands on. Where new ideas are welcomed and expected.

At every level and in every role we’re doers and builders. Not Managers and minders.

hummgroup (ASX-HUM) is one of Australasia’s most successful and enduring fintech organisations with a proud legacy of rewriting the playbook for digital spending. We help people buy everything, everywhere, every day. Our product ecosystem of buy now pay later, and business financing products has been designed around the core needs of today’s shoppers, retailers, and small and medium enterprises.

What’s so exciting about this role?

We have an excellent opportunity on offer to be a part of our amazing team as a Customer Support Representative in our Collections team. You’ll be making outbound calls to customers and answering any inbound enquiries, supporting those that are in early arrears. You will support our customers through their difficulties, being as supportive as possible while enabling rehabilitation and retention of their business.

You’ll have the opportunity to think on your feet, connect and negotiate with customers. This isn’t your ordinary run of the mill call centre role. You’ll get the opportunity to problem solve, negotiate and work with our customers to reach the best outcome.

In return you’ll be part of a supportive and engaging team that are supportive of you and your career. We will provide full training, ensuring that you are the best you can be in this role.

The shift for this role will be Monday to Friday, 12pm – 8.30pm.

Who will thrive in this role?

You are customer obsessed and want to make a difference in their lives. You thrive in a fast-paced environment and are not afraid to challenge the status quo.

We’re also looking for someone who brings:

• You will have experience from either retail, hospitality, fund raising or customer service
• Previous experience within collections or contact centre would be ideal
• Proactive by nature, have energy and confidence with your delivery
• Be customer centric even with challenging negotiations
• Strong verbal communication skills
• The ability to negotiate and problem solve to assist our customers with the best outcome

What’s in it for me?

• Excellent career development
• Flexible working environment
• Generous paid parental leave
• Leading family support policies
• Humm day volunteering leave
• Trendy offices
• Social events

How we humm – Feed your mind. Focus on impact. Feel their world. Famous for delivery and # FTB!

We champion flexible working practices, celebrate successes and believe in giving things a try through learning and applying emergent practices.

Opportunities like this don’t come around every day, so if this is the role you’ve been searching for, apply today!