IBM Hiring for Site Reliability Engineer – IBM Cloud Job at Sydney, Australia Full Time

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
The IBM Cloud Data services team is responsible for developing and operating the Software as a Service offerings that provide Data Services in IBM Cloud. IBM Cloudant, Databases for PostgreSQL, Databases for Redis, Databases for Elasticsearch, Database for etcd, Databases for MongoDB, Messages for RabbitMQ, and IBM Event Streams which is IBM’s Apache Kafka offering, make up the family of services that run in multiple IBM Cloud datacenters around the globe. As a rapidly growing set of offerings, we will be bringing new, secure, and compliant data service offerings to market, expanding the breadth of databases that we offer on our platform.

Candidates should have a strong desire to work within a CI/CD environment and have a passion for embracing new cloud technologies and working with our customers to ensure they are successful. You need to be collaborative, able to handle responsibility, and love learning new techniques and tools.

With quality and robustness in mind you will drive and implement new tools to facilitate operations, create applications to gather insights into our platform, or changes to resolve or mitigate commonly hit operational issues related to our database offerings.

As a member of the data services team you will join the primary on-call rotation (includes weekends) where you will be the primary responder for day to day operational issues and inquiries from our global support team. Working closely with our worldwide teams, this provides a unique opportunity to gain first-hand experience with the latest database technologies. You will follow runbooks to resolve such issues and use your troubleshooting and analytical skills to diagnose or troubleshoot platform or Data Service issues.

When not the primary responder you will be working to improve the automation invovled in operating the service, finding enhancements and innovative solutions to help the services both scale and become increasingly self healing.

There is no requirement to be an expert in any one language. However, knowledge of Go, Python, Jenkins, Kubernetes, Chef are useful. Knowledge in operating highly-available databases such as PostgreSQL, Redis, Elasticsearch, etcd production environments and/or streaming technologies such as Apache Kafka would also be useful.

The key requirement is to have a passion for supporting, operating and developing a high-quality, highly available service.

Engineers that have been successful in this area typically have:

• Track record of understanding the customer problem, taking ownership, and collaborating with others to troubleshoot and define options for overcoming it.
• Great communication skills where they can summarize the customer problem and trials to others and take back recommendations to the customer
• Ability to self-prioritize issues based on customer impact
• Analyzing system and application logs to understand the root of the problem
• Ability to bring back any learning and advocate for or implement improvements to troubleshooting documentation or software
• A solid engineering underpinning to understand what high-availability means
• They will understand and be skilled in Software component development, Container based deployments and best practice in Security, Compliance, High Availability, Resilience.

Required skills (5 years + experience)

• Bachelor’s in Engineering, Computer Science, or relevant experience
• Experience with developing monitoring for production components and instrumenting code for observability
• Ability to debug, optimize code, and automate routine tasks
• Experience in Systems Engineering, such as Linux I/O tuning, performance, memory management and troubleshooting
• Experience with programming languages
• Experience with developing and operating complex mission-critical production database systems
• Experience with troubleshooting issues in production systems
• Capability to work in a global, multicultural and diverse environment
• Fluent English

Preferred skills:

• Knowledge of Go, Python, Jenkins, Kubernetes, Chef.
• Experienced in working with containerised workloads and management platforms like Docker or Kubernetes.
• Knowledge in operating highly-available PostgreSQL, Redis, Elasticsearch, etcd, RabbitMQ, Cassandra, and MongoDB environments
• Knowledge in Event Streaming technologies such as Apache Kafka.
• Experience with database internals and diagnosing memory leaks, data corruption, replication, database performance and tuning.
• Past experience working with public cloud platforms like IBM Cloud, AWS, Azure or others.

Systematic problem-solving approach, coupled with excellent communication skills and a sense of ownership and drive.

Required Technical and Professional Expertise
As above

Preferred Technical and Professional Expertise
As above

Digitization is accelerating the ongoing evolution of business, and clouds – public, private, and hybrid – enable companies to extend their existing infrastructure and integrate across systems. IBM Cloud provides the security, control, and visibility that our clients have come to expect. We are working to provide the right tools and environment to combine all of our client’s data, no matter where it resides, to respond to changing market dynamics.

The successful applicant will need to be fully vaccinated with an approved COVID-19 vaccination, or otherwise be granted an exemption from this requirement by IBM. This is to ensure that IBM can meet its work, health and safety obligations and also its customers’ requirements.

Are you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.