IDEMIA Hiring For Enrollment Agent/Fingerprint Technician at Montréal, QC Full Time

The Fingerprint Technicians support the revenue growth of the Global ID Services unit and perform electronic and ink/roll fingerprinting functions according to the nature of the application and provincial or federal legislative requirements. The incumbent competently and respectfully interacts with customers and reports to the Office Manager.

Responsibilities:

• Determine the type of service applicants require
• Perform electronic and/or ink and roll fingerprinting services according to the nature of the application and provincial or federal legislative requirements (e.g. citizenship, permanent residency, employment, immigration, US waivers, etc.)
• Ensure that scanned fingerprints along with the application details are formatted into a standardized electronic package and sent to the Morpho server for transmission to RCMP’s Canadian Criminal Real Time Information System (CCRTIS) in a timely manner
• Ensure inked fingerprint forms/cards are properly completed using the available software and fingerprints are properly placed on the form/card, as required
• Complete the required application form for name check applicants in accordance with company policy and forward to appropriate location for verification to be completed
• Return inked fingerprints to client with instructions as to where to send fingerprints, as appropriate
• Verify customer identification per RCMP policy and ensure identity documents presented are genuine
• Successfully and accurately complete required biometric and data capture processes and paperwork on each customer
• Demonstrate an understanding of proper procedures for fingerprinting and/or enrolling applicants according to multiple commercial, provincial and/or federal requirement standards
• Mobile enrollment sessions as required at various customer sites
• Maintain current knowledge of rules and regulations, policies and procedures and statutes governing security and privacy of record information in order to process and manage information accurately and appropriately
• Keep abreast of changes in legislative requirements (i.e. domestic and foreign)
• Validate information entered in various databases – correct data entry errors in order to safeguard the quality and integrity of the information
• Follow up with applicants when results are received from police services as appropriate
• Provide superior customer service to all clients – attend counter and telephone requests, assess customer needs, ask appropriate questions, offer sound advice, guidance and expertise to clients with respect to documentation required for successful and timely completion of application and ensure that all questions/ issues are identified and brought to a complete resolution
• Collect processing fees, issue receipts and complete daily cash deposits
• Collaborate with other team members to identify and implement process improvement opportunities
• Represent the company in a credible and positive manner – ensure office is welcoming to customers and reflects professionalism and efficiency
• Travel to client location to conduct mobile fingerprinting and identification services as required
• Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including hardware and software
• Adhere to all company policies – especially requirements pertaining to security and confidentiality of information
• Perform administrative duties such as time keeping, shift schedules, daily activity reports, inventory and requisitioning supplies

Qualifications:

• Eligible to work in Canada
• High school diploma required as a minimum
• Proven communication skills – both verbal and written in French and English
• Prior experience in customer service, retail sales or immigration-related roles would be preferred
• Strong listening skills – ability to identify customer needs and requirements;
• Must be successful in qualifying for and maintaining any security clearance requirements
• Computer skills – good working knowledge of Microsoft office
• Valid Canadian driver’s license