Inchcape Shipping Services Looking for New Zealand – Port Agent – Cruise at Auckland, Auckland, New Zealand Full Time

Who are Inchcape?

At Inchcape, our vision is to have a connected world, in which our customers trade successfully and make better decisions in every port, everywhere. We use technology and our global network to help our partners connect to a smoother, smarter ocean.

Inchcape combines its worldwide infrastructure with local expertise through our global network of over 240 proprietary offices, across 60 countries and a team of more than 2,500 committed professionals. Our diverse global customer base includes owners and charterers in the oil, cruise, container and bulk commodity sectors as well as naval, government and intergovernmental organisations.

We have an ambitious growth model and a career here is certainly going to be a rewarding one that will allow you to bring your skills & experience. We embrace change and are open to new thinking and pushing for positive change in our industry.

Hours: 38 hours

Contract type: 6 Months

Location: Auckland, NZ

Purpose:

Reporting to the Port Manager the role is to perform and direct all operational functions in relation to Cruise vessel port calls as directed by the principal and in accordance with government legislation and regulations, port rules and ISS procedures and policies to ensure an efficient Cruise vessel port call.

Provide high level of service delivery to internal and external stakeholders.

Core area of activity will be attending Cruise Vessels at the ports of New Zealand & Attending Cruise vessels at other regional ports may be necessary as required.

Duties and Responsibilities:

• Operations Excellence – perform vessel’s operations as directed by port management and in accordance with ISS policies and procedures so that all relevant procedural/legislative requirements are fulfilled in delivery a quality service that fully meets the principal’s needs.
• Customer Service excellence: Deliver a positive customer experience at all opportunities to both internal and external stakeholders whilst ensuring compliance with regulatory and principal requirements. Working proactively to maximise customer experience.
• Documentation – processing inward and outward clearances of all vessels at the ports covered by the port office by ensuring compliance of the required documents with laws and regulations as set down by government authorities such as Immigration and Port Authorities.
• Crew Movements – performing all the arrangements in close co-ordination with main office for crew changes, medical cases and crew shore passes as per vessel/principal’s requirements in order to accomplish speedy turnaround of vessels.
• Customer/Vendor Relationship – establish and maintain formal and inform relationships with principals, relevant government departments and agencies, local authorities and service providers to exchange information and views to ensure that the company is providing the appropriate range and quality of services.
• Data Quality and Integrity – perform accurate and timely updates of POPDA and other systems in order to meet principals’ requirements and key performance indicators set by the company and principal.
• Funding – ensure that where applicable pro-forma pre-funding requests have been forwarded to the Principal prior to vessels arrival. Ensure that a check is maintained on the funding situation and make the relevant Managers aware when there are insufficient funds to cover a vessel’s call. To comply with all financial aspects and requirements of a vessel appointment
• Reporting – Prepare a daily prospects/operational report for each vessel assigned to you and submit the report to all stakeholders including but not limited to the ship’s master, the principal’s operational staff and all other interested and affected parties associated with the port call.
• Updates – providing the port and head office management with updated information on local rules and regulations, changes in port charges as and when notifications are received to enable the company to update operational and documentation procedures and inform the principals so that full transparency of port operational requirements and costs are communicated.
• Leave coverage – Attending port meetings, collate port vessel movements reports and status updates, in the absence of the Port Manager, in order for the main office to prepare vessel movement
• Safety, Quality and Environment – Ensure strict compliance to all relevant safety, quality and environmental procedures in accordance with ISS Quality Management System and ISS Health and Safety Environment policies and procedures to deliver highest quality services to the customers
• Teamwork – Proactively working as part of the ISS organisation to assist other team members and other departments to achieve the organisational goals and objectives.
• Communication – Proactive, hands on and professional communications to all internal and external stakeholders
• Vessel / Terminal Visits – ad hoc / as necessary dependent on local port requirement

Key Deliverables:

• Full utilisation of YourISS as per ISS Standard Operating Procedures
• Accurate inputting of operational and commercial information into Your ISS in a timely manner
• Daily attention to Data Integrity Report within YourISS
• Timely and Accurate generation of PDA, FDA and Supplementary DA
• Prefunding Process followed with 100% costs prefunded or supported through OK to sail process
• 100% adherence of DWI
• 100% compliance with principal deadlines
• 100% compliance with regulatory and port requirements
• Customer, Principal and Clients feedback
• Ensure customer enquiries are handled within a timely fashion

Knowledge, Skills, And Abilities

• Minimum 2 years exposure to shipping operations on
• Direct experience on other vessels and
• Cruise Vessels commodities
• Strong Attention to Detail
• Experienced user of computer applications such as
• MS-Windows, Office, Outlook
• Excellent communication and interpersonal skills
• Adaptability to work flexible working hours, including overtime, weekends, night
• Full Driving License

Benefits:

• Opportunity to work for a global leader
• Career growth & Opportunities
• Supportive team culture
• Attractive remuneration on offer

Why Inchcape Shipping Services?

We believe in building a diverse and high performing workforce, that works together to provide our customers with the exceptional service they deserve. To reach the highest standards we depend on our people, their welfare, training, and expertise. We realize the value of our staff and know that your unique experiences, skills, and passions will help you to build a rich and rewarding career in our dynamic industry.

Our values are at the center of everything we do, and the successful candidate will be expected to demonstrate and fully adopt these:

Global Perspective – we connect the world and see the bigger picture.

The Power of People – we rely on the strength of local agent knowledge and relationships.

Progress – we adopt new thinking and push for positive change in our industry.

In return, we will offer you:

A diverse range of benefits, depending on your geographical location. Globally as a minimum you will receive:

• Life assurance
• Healthcare
• Competitive salary
• Career development and progression opportunities
• Values Award celebration events
• Team building days

Plus, much more!

Inchcape Shipping Services is looking for people who are willing to think about the future…and think big. We’re looking for people who are ready to take on the most significant challenges of their careers.

If you think that you have the right skills, knowledge, and attitude to join our team, then we invite you to apply to this advert!

#ISSthebiggerpicture

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work documentation depending upon your geographical location.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the center of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

Only applications submitted through the ISS Careers website will be acknowledged.