Indeed Flex Hiring for Customer Service Representative at Richardson, TX Full Time

Note: This job is for Indeed Flex, but will take place at a client’s worksite.

Indeed Flex is hiring Customer Service Experience (bilingual and non-bilingual) Representatives for an onsite position with one of our clients in Richardson, TX.

$400 SIGN-ON BONUS INCLUDED!*

• Sign-On Bonus to be paid $200 after 1st week

• $200 after 4th week of employment.

• Sign on bonus applicable for onsite positions only

Benefits:

Indeed Flex offers comprehensive benefits to all employees to fit a variety of needs and situations including:

• Weekly Pay

• Medical

• Dental

• Vision

Pay: $16.00/hr ($16.50/hr for bilingual)

Job location: Alma Rd, Richardson, TX 75081

The Customer Service Experience Representative I is an entry-level position that works in a high-performance customer-focused team environment and is responsible for the execution of customer-oriented tasks. This position will also be responsible to provide effective resolution to customer issues. This is a customer service position in a fast-paced centralized accounting services environment providing financial services to community associations throughout North America.

Performance Responsibilities:

• Answers incoming calls in a timely, professional and very courteous manner

• Exhibits professional behavior with both internal and external business associates that reflect positively on Associa and is consistent with company policies and practices

• Demonstrates excellent flexibility and effective communication skills in their interactions with others

• Troubleshoots and answers questions from homeowners relating to their account

• Must apply common sense understanding all job-related tasks and interactions

• Will follow routine protocols and must be able to identify when routines do not apply in a specific situation

• Ability to identify and escalate calls to next level for additional assistance as necessary

• Ability to multitask while taking incoming calls

• Must demonstrate acceptable business writing skills

• Provide courteous and proactive experience in the client’s information inquiry process

Qualifications:

• Knowledge of Microsoft Office products (Word, Excel, Outlook, etc.) at a proficient level

• Knowledge of general office equipment (copier, fax, phone systems, etc.)

• Knowledge of typical business correspondence (grammar, structure, punctuation, spelling, etc.) at a proficient level

• Knowledge of conflict resolution techniques at a proficient level

• Professional communication skills (phone, interpersonal, written, verbal, etc.)

• Professional customer service skills

• Self-motivated, proactive, detail-oriented and a team player

• Confidentiality and discretion in the performance of all duties and responsibilities

• Time management and time-critical prioritization skills

• High School diploma or GED Required

• Associates Degree Preferred

• 0-3 years of directly related or closely related experience

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