Indeed Flex Hiring for Customer Service Representative – Remote at Texas Full Time

Note: This job is for Indeed Flex, but is a remote position for an Indeed Flex client.

Note: This job is for Indeed Flex, but you will work remotely for one of our clients. Applicants MUST reside in the state of Texas.

As a Client Service Specialist in our Scaled Business Success (SBS) team, you’ll support all clients in our small business segment at different points in their life cycle with Indeed. You’ll interact with clients via phone, chat, and email to help them resolve any issues they may have with their accounts or to educate them on how to optimize their accounts effectively to reach their hiring goals. You will have the opportunity to work with Indeed’s product suite and partner with internal teams to help deliver an outstanding experience on each and every interaction.

Responsibilities:

• Have a consultative approach to understand the client’s pain points and suggest a solution approach to “WOW” them.
• Be an Indeed product expert across our ever-growing suite of products. Educate our clients so that they get the most value from Indeed.
• Be driven to achieve Clients Centric KPIs such as CSAT and Conversion.
• Working in a team-centered environment where continuous learning and experimentation is your day-to-day
• Collaborate with our Product, Operations, Search Quality and Aggregation teams to troubleshoot problems and propose solutions.

Qualifications:

• 1+ years experience in customer service or business-to-business client support
• Proven experience in online advertising, search engine marketing (SEM), pay-per-click (PPC) advertising, recruitment advertising, or staffing agencies preferred
• Learn quickly and exhibit tech savviness; your curiosity and passion mean that you can get up to speed and have an impact from day one.
• Passionate about helping customers find a resolution to their problems
• Ability to work well under pressure, multi-task and prioritize responsibilities
• Adaptable to work in a changing environment and to actively seek feedback and incorporate it into your work style
• Motivated to handle a high volume of inbound volume each day leading to positive client outcomes.