Industry Sales Administrator Full Time

We are seeking a detail-oriented and proactive Industry Sales Administrator to join our sales team. In this role, you will manage inbound and outbound communications, handle course bookings, and provide comprehensive administrative support to ensure the smooth customer experience of our course delivery. Your excellent organizational skills, strong communication abilities, and customer-focused approach will be essential to your success.

This is a great opportunity for someone looking for part-time hours between 9.30am – 2.30pm.

Key Responsibilities:

Communication Management:

• Handle inbound and outbound calls and emails, responding to inquiries and providing information regarding course offerings and schedules.
• Follow up on customer inquiries and ensure timely and accurate responses.

Course Bookings:

• Process course bookings, ensuring all necessary information is recorded accurately.
• Manage late arrivals, no-shows, and rebooking requests efficiently and professionally.
• Confirm bookings with attendees, providing all necessary details and instructions.

Administrative Support:

• Ensure all necessary information for course bookings is prepared and available, including location details, attendee lists, and equipment/venue requirements.
• Coordinate with instructors, venues, and attendees to ensure smooth course delivery.

Documentation and Record Keeping:

• Maintain accurate records of all bookings and communications.
• Generate and distribute course-related documents and materials as needed.

Personal Attributes:

• Positive and proactive attitude.
• Strong problem-solving skills.
• Customer-focused mindset.
• Ability to handle multiple tasks and prioritize effectively.

If you are dedicated with a keen eye for detail and a passion for exceptional customer experience, we encourage you to apply for this exciting opportunity. 

Join our team and help us deliver exceptional course experiences to our clients.

We look forward to hearing from you!