Infosoft Hiring for Rep, Customer Service at Remote Full Time

Job Title: Rep, Customer Service
Pay Rate: $19.42 to 24.27/Hr
Duration: 3 Months
Location: Orange County, CA ( Hybrid – mostly remote but need to be onsite on occasion)

Our Client is a Global Medical Device Manufacturer.

Summary:

• The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.
• A typical customer service specialist is responsible for determining the client’s issue, offering possible solutions, or providing follow-up as needed.
• Customer service agents may be inbound, outbound, or a combination of both.

Job Responsibilities:

• Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions are taken.

Skills:

• Verbal and written communication skills, attention to detail, customer service skills, and interpersonal skills.
• Ability to work independently and manage one’s time.
• Ability to accurately document and record customer/client information.
• Previous experience with computer applications, such as Microsoft Word and PowerPoint.

Education/Experience:

• High school diploma or GED preferred.
• 2-4 years of customer service-related experience required.

Job Type: Full-time

Salary: $19.42 – $24.27 per hour

Shift:

• Day shift
• Morning shift
• Night shift
• Overnight shift
• Rotating shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
Fully Vaccinated

Work Location: Remote