Infosys Limited Hiring for Sr. ServiceNow developer Job at Melbourne, Australia Full Time

Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Visit www.infosys.com to see how Infosys (NYSE: INFY) can help your enterprise navigate your next.

Location : Melbourne

Short Description:

ServiceNow lead/Function Consultant:
Profile: 5+ years of experience in the field of IT Service Management and Transformation services practice and 2+ years of ServiceNow experience which involves design, implementation and management, good understanding of ITIL processes for application. Client interaction and project delivery handling while maintaining a high degree of customer relationship and satisfaction.

Roles and Responsibilities:
ServiceNow lead/Functional consultant
Requirement gathering
Stakeholder management
Customer management

Skills /Competencies:
IT Service Management (ITSM) based on ITIL best practices
Service portal and integration experience
ITIL Service processes of Incident, Problem, Change, Release, Request fulfillment, Configuration Management and Service Desk function.
Handled multiple projects for IT Service Management (ITSM) tools (ServiceNow) implementation and customization based on ITIL best practices.
Experience in designing the solution for clients
Clear understanding of process-centric IT, the interaction of human-based and system-based processes and business events, and Service Management best practices
Excellent consulting skills – Requirements gathering and problem-solving methods, Communication and presentation skills and Client management
Detailed knowledge and experience of ServiceNow.
Integration of ServiceNow with other applications & toolsets
Java Scripting and Angular JS hands on experience
Proven experience including full development lifecycle (requirements, design, build, test, deploy, support) and IT service delivery management experience
Experience of working in an agile environment
Team leading and/or management, including team planning and prioritizing

Essential :

Tertiary Qualification in IT / Computer Science / related discipline.

Preferred:
Certified ServiceNow Administrator
Certified Implementation Specialist
CAD
ITIL V3 Foundation

Additional Skills:

Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.

All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer.

At Infosys, we recognize that everyone has individual requirements. If you are a person with disability, illness or injury and require adjustments to the recruitment and selection process, please contact our Recruitment team for adjustment only on [email protected] or include your preferred method of communication in email and someone will be in touch.

Please note in order to protect the interest of all parties involved in the recruitment process, Infosys does not accept any unsolicited resumes from third party vendors. In the absence of a signed agreement any submission will be deemed as non-binding and Infosys explicitly reserves the right to pursue and hire the submitted profile. All recruitment activity must be coordinated through the Talent Acquisition department.