Inktel Contact Center Solutions Hiring for Remote CSR -Business Customer Service support (MON-FRI) Start 4/3 (#MSU) at Michigan Full Time

Job description

**This is a REMOTE 1099 Independent Contractor position **

Come work with our awesome team! We are seeking fun and energetic individuals with great customer service experience.

Production schedule will vary anywhere between 9:00AM – 7:00PM EST, Monday-Friday.

• Quick start: Mon, 4/3/2023
• Training:  1 week Mon-Fri 9:00 AM – 5:00 PM EST (Training is Paid!)
• Rate: $13.20/hour in Production ($12.00/hour in Training)
• Work Schedule: 32 hrs/week, 8 hour shifts, 4 weekdays
• Work-At-Home: Fully virtual position
• Technology: You will need to have your own equipment. (See below specifications.)

Responsibilities:

• Must have your own Equipment
• Strong desire to be helpful and take ownership to resolve customer situations/experience
• Identify root cause of inquiries by asking probing questions to determine the best solution(s)
• Troubleshoot technical issues that are related to products not working as expected
• Provided customer relationship management tool to research inquiries, document customer interactions, and issue replacements
• Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
• Maintain required product knowledge to deliver best in class service
• Exhibit a positive attitude and bring enthusiasm to work each day
• Proven record of great attendance and demonstrating skills as a team player
• Experienced or knowledge with online payroll services and troubleshooting is a plus

Technical Requirements:

• Two screens, can be 2 monitors or 1 monitor and 1 laptop
• Use of Windows 10 or 11 pro desktop or laptop (No Macs or Chromebooks)
• Hardwired internet connection directly to router- just WiFi is not accepted
• A working computer camera
• Use of a USB headset with volume control

Qualifications:

• Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
• Ability to explain complex, step-by-step processes to customers over the phone
• 1 year of customer service (required) 1 year of call center preferred
• Ability to multitask by reading, typing, and navigating through applications while speaking with customers
• Communicate with customers in a proactive and professional manner across multiple communication channels, including phone, chat, and email. Agents may be asked to transition to between channels at any time.

Job Types: Full-time, Contract

Salary: $12.00 – $13.20 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Job Type: Contract

Salary: $12.00 – $13.20 per hour

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: Remote

Job Types: Full-time, Contract

Pay: $12.00 – $13.20 per hour

Benefits:

• On-the-job training
• Referral program

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Remote

Work Location: Remote