Innovative Technologies in Print Looking for Customer Service Representative at Pennsylvania Full Time

Elizabethtown, PA 17022
Full-time

Job Summary
The Customer Service Representative fulfills customer needs by addressing customer inquiries and eliminating obstacles to ensure timely delivery and customer satisfaction. This position works under general direction from the sales representatives and reports to the department manager.

Essential Duties & Responsibilities

• Interacts in an office setting with internal and external customers via telephone, e-mail or face-to-face, to provide support and information on products and services;
• Collects and interprets information from customers to facilitate estimating;
• Enters orders for products or services;
• Plans and draws layout of job;
• Routes supplies and materials such as paste-ups, artwork, copy, film, or prints, to work areas to place job order into production;
• Confers with customers throughout production to keep them informed of status of job, to solicit and resolve inquiries and complaints, to obtain approval of materials such as artwork, color separations (film for each primary color), ink samples, and proofs, and to procure information needed to process order;
• Fields customer questions and concerns and ensures appropriate actions are taken, and when appropriate, alerts supervisor, sales and production to areas of concern;
• Maintains customer accounts and records of customer interactions with details of inquiries or comments;
• Performs other duties as assigned.

Supervisory Responsibilities
None

Required Skills & Abilities

• Possesses excellent written and verbal communication skills;
• Understands basic math concepts, e.g. multiplication, division, fractions, decimals;
• Remains positive, professional and courteous at all times in a demanding environment;
• Enjoys customer interactions and builds relationships;
• Collaborates with and supports teammates;
• Maintains a high degree of organization with shifting priorities;
• Proficient with Microsoft Office;
• Ability to learn new software (working knowledge of Presidio, a plus);
• Familiarity with printing process, concepts and terminology, a plus.

Education & Experience

• High school diploma or equivalent;
• Minimum of three (3) years experience in a customer service role, or three (3) years experience in printing production;
• Customer service experience in a related industry, a plus;
• Experience in publishing or prepress, a plus;
• Experience in print or related industry estimating, a plus.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer;
• Able to occasionally lift up to 25 pounds.