Insight Global, Inc. Hiring for Customer Advocate Specialist at Remote Full Time

Except Washington State, New York, and California

Start date is June 16th, 2022

Qualifications

• 3+ years customer service experience
• Insurance/medical terminology knowledge
• Empathetic
• Endure hard conversations
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work
• Ability to navigate multiple screens
• Customer focused
• Technical aptitude
• Receive feedback well
• Good wifi connection at home

Day to Day:

Insight Global is searching for Customer Advocate Associates to join the team of a large insurance provider located in OKC. These people will be responsible for handling inbound calls from customers and supporting them with questions regarding their insurance policies, products, and any billing or payment questions. This position will include 6-8 weeks of comprehensive training in learning how to navigate the systems, take and enter notes, policy information, etc., before transferring to 2 weeks of shadowing with weekly coaching sessions. This position handles tough conversations relating to health and loss; therefore, candidates will need to be empathetic and extremely customer service oriented. This person will be navigating through multiple screens while talking on the phone and must have a technical aptitude and well as multi-tasking skills. The ideal candidate will take/receive feedback well and have a great phone presence and attitude.

Job Types: Full-time, Contract

Pay: $23.47 – $25.82 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Customer service: 3 years (Required)
• Remote customer support: 1 year (Required)

Work Location: Remote