Integrate Delivery INC Hiring for Customer Support Specialist (HR Solutions Center) at Remote Full Time

Integrate Delivery is one of the leading providers of IT Services, Health informatics and Wellness services in the United States. – Come, join and be better with us!

We offer a competitive total compensation package and comprehensive benefits,

Customer Support HR Solutions Specialist

Murray, Utah, Fully Remote (9 to 5.30)

***Immediate Interview***

Summary:

Position works within enterprise HR systems to manage information and processes. This position works under the direction of the HR Solutions Center Supervisor and partners. This role is responsible for assisting caregivers with specific inquiries and processing specialty team transactions. This includes receiving, prioritizing, documenting, and actively resolving caregiver requests.

Duties:

• Resolves caregiver requests using knowledge of Human Resources related laws and regulations, job roles and workflow, organization hierarchy, and supporting resources and programs.
• Performs data entry functions for assigned specialty, accurately entering and maintaining records.
• Provides navigation support to caregivers on how to use the self-serve portal.
• Maintains the confidentiality of caregiver’s information to be compliant with internal policies and procedures.
• Works with other specialists to develop standard work and best practices.
• May provide coaching or formal training on systems and processes.
• Resolves requests and incidents using proficiency in data management to enter, extract, compile, interpret, and make recommendations about HR metric data from HR systems.
• Provides reports for administration, managers, and Business Partners upon request.
• Assists caregivers with escalated inquiries via telephone, email, and other technology-enabled avenues in a courteous manner.
• Accurately and efficiently processes transactions, answer questions, and resolves concerns for assigned specialty area and other specialty areas as assigned.

Requirements:

• One year of experience in a customer service role requiring use of enterprise software systems.
• Must have excellent phone skills and benefit experience.
• Demonstrated proficiency in computer software including word processing, spreadsheets, presentations, and calendaring.
• Demonstrated customer service and problem-solving skills.
• Experience in a role requiring effective verbal, written, interpersonal communication, and collaboration skills.
• Demonstrated skills in diplomacy and discretion with excellent customer relations
• One year of Human Resources work experience.
• A working knowledge of the healthcare industry, roles, and terminology.

Job Types: Contract, Full-time

Pay: $30.00 – $32.00 per hour

Benefits:

• 401(k) matching
• Health insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

COVID-19 considerations:
Yes

Experience:

• customer service with use of enterprise software systems: 1 year (Required)
• excellent phone skills and benefit e: 2 years (Required)
• word processing, spreadsheets, presentations and calendaring: 2 years (Required)
• Human Resources work: 1 year (Preferred)
• knowledge of the healthcare industry roles and terminology: 1 year (Preferred)

Work Location: Remote