Integrated Computer Services, Inc. Hiring for Help Desk Weekend Support Technician – L1/L2 at Remote Full Time

This position is for an on-call weekend technician. You would be serving a small group of our clients who need technical support on the weekend.

We recieve only a small amount of calls currently, but need someone available to assist end users with their technical support needs.

You would be on call every Saturday and Sunday from 6:00AM EST to 10:00PM EST. You would be required to respond to help desk requests within 2 hours of them being submitted.

If you are able to be on call every weekend, the position will pay $10,000 per year. If you are only available every other weekend, then the position will pay $5,000 per year.

On top of the yearly salary, you will be paid an hourly bonus of $100 per hour for any billable help desk time that you give a client. Not all of our client’s are billed extra for help desk tickets on the weekend, but 99% of them are.

This is a very low stress position, as we do not currently receive many calls during this shift.

The ideal candidate will have a solid background in Windows Client and Server Operating Systems, networking technologies, concepts and protocols. A willingness to acquire and maintain knowledge of the latest standards, products, and practices relating to the IT field while providing professional and prompt service. Customer services skills must be top notch to be able to maintain Integrated Computer Services, Inc. Standards.

Qualifications: Minimum of 3-5 years or of IT work experience and technical training or certification equivalent.

Technical requirements include:

· PC component installation, configuration, and troubleshooting

· Microsoft Windows Server and Client operating systems

· Help Desk support and knowledge of Microsoft Windows 7 and Windows 10, Office 365

· Solid understanding of Virtualization technologies such as: VWare and Microsoft Hyper-V

· Solid understanding LAN/WAN topology, network protocols switches, and SonicWaLL firewalls

· * Microsoft Certifications, CompTIA A+ and or Network + preferred but not mandatory.

· * Worked at an Managed Service Provider for at least 12 months

Job Type: Part-time

Salary: $5,000.00 to $10,000.00 /year + $100/hour bonus
‘
Work Remotely

• Yes

Job Type: Part-time

Pay: $5,000.00 – $10,000.00 per year

Schedule:

• On call
• Weekends only

Education:

• Associate (Preferred)

Experience:

• Help desk: 3 years (Required)
• Windows: 3 years (Required)
• Microsoft Windows Server: 3 years (Required)
• Virtualization: 3 years (Required)
• Working for an MSP: 1 year (Required)

Work Location: Remote