InterContinental Hotels Hiring For Manager in Training – Rooms Division at Toronto, ON Full Time

Hotel Brand: InterContinental Hotels

Location: Canada, Ontario, Toronto

Job number: AMER00429

About Us

At InterContinental® Hotels & Resorts our role is to put the glamour into travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title. At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. Join us as a full time Manager in Training, Rooms Division and be part of an elite guest experience team. Our guests have told us that true luxury means personal, unique service.

Your day to day

• Greet VIP guests and conduct special check-in and check-out services for these guests. Communicate with Front Office about arriving VIP guests and communicate any changes needed for their stay in a timely and accurate manner. • Oversee Problem Handling, Loyalty Recognition and assist with Heartbeat objectives. Review all three metrics listed regularly and provide solutions to ensure metrics are being achieved. • Respond appropriately to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Log all guest complaints or concerns, coordinate the dispatch of work orders to the appropriate department and staff, and escalate appropriate issues to management. • Manage and assists with overseeing Front Office and Housekeeping departments. • Communicate and enforce policies and procedures. • Maintain procedures for security of monies, credit and financial transactions, guest security, and inventory control. Check billing instructions and guest credit for compliance with hotel credit policy. • Communicate to appropriate departments all pertinent information related to the expected arrival and departure of VIP’s and other key guests, or other special guest needs. • Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Guest Relations, Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, Spa and Maintenance. • Interact with outside contacts: • Guests – to ensure their total satisfaction • Vendors – to ensure adequate inventory of supplies and equipment, to discuss pricing or service issues, to resolve any vendor performance issues, etc. • Regulatory agencies – regarding safety and compliance matters • Other contacts as needed (Professional organizations, community groups, local media) • May serve as “manager on duty” as required. • Perform other duties as assigned.

What we need from you

High School diploma or equivalent and 3 year of guest/customer service experience. Hotel experience and some college preferred. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: • Frequently standing up or moving within the facility • Carrying or lifting items weighing up to 50 pounds • Handling objects, products and computer equipment • Bending, stooping, kneeling Other: • Communication skills are utilized a significant amount of time when interacting with others; guests and third parties. • Reading and writing abilities are utilized often when compiling departmental records, or guest registration and reservation information. • Basic mathematical skills are used frequently. • May be required to work nights, weekends, and/or holidays.

What we offer

In return for your hard work, you can look forward to a highly competitive salary and benefits package. What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 4800 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to the InterContinental Hotels & Resorts brand and IHG and we’ll make sure you’ll have room to be yourself. Find out more about joining us today by going to careers.ihg.com with your resume and availability to work. InterContinental Toronto Centre is an inclusive employer dedicated to building a diverse workforce. We are committed to providing accommodations throughout the recruitment and selection process for any qualified applicants under the respective provincial human rights codes. Please advise the Recruiter to ensure your accessibility needs are accommodated. Any information received relating to accommodation will be addressed confidentially.