InterGroup Looking for Call Centre Administrator at Auckland, Auckland, New Zealand Full Time

Are you an administrator and a bit of a character? At InterGroup, our people are real good characters who have each other’s backs every day. And we’re after more characters like you to come and join us!

About the Job:

The Call Centre Coordinator will play a pivotal role in ensuring the smooth day to day operation of our Call Centre, Insurance processing, Traffic Infringement, and other admin duties. In this role, you will provide administrative services to support our profit centre and business unit by having great attention on details. This role will suit a dynamics person who has a real interest in supporting the business and making things happen.

Some Of The Key Responsibilities of the Role Are:

• Deliver administration functions with quality and within agreed time frames.
• To manage workloads in accordance with the business requirement and in time for month end business.
• Develop strong, collaborative customer relationships ensuring customer interaction are positive and constructive.
• Deliver all services in accordance with our Intergroup Values.
• Ensure customer request are dealt with efficiently and promptly.
• Gather monthly report and analysis data for the Management team.
• All phone calls, voice and emails are managed positively and effectively, ensuring the correct person is promptly reached so that response can be provided.

You’ll benefit from:

• Job security – we’re an essential service and there will always be work for you
• A hands-on training programme with a wide range of courses
• A welcoming, helpful team – our characters are down to earth and all willing to muck in to give each other a hand – everyone feels like they belong here
• Heaps of development and opportunities for growth
• True health and safety – you’ll never have to work in an unsafe environment or in a situation where you feel uncomfortable

Are you the right fit?

We’re after characters who are always wanting to learn and grow – your voice matters here, and you will be empowered to make decisions, not just take directions. We’re hoping you’ll be enthusiastic and have a can-do attitude, along with good communication skills. We’re all about trust and loyalty here. Our team is built on a strong buddy system for most of our work, so you’ve got to like working as a team.

The technical stuff you’ll need includes:

• Preferred at least 3 years’ experience in a administrative role or in a similar role within banking or hospitality
• Excellent and effective written and verbal communication skills
• Strong computer skills and be a proficient user of Microsoft and accounting software packages
• Literate and numerate skills

Skills Required Include

• Sound attention to detail
• Good organizational, administrative and time management skills

So come and join our great team today – and show us your character!