International Paper Looking for Customer Service Representative at Minneapolis, MN Full Time

International Paper (NYSE: IP) is a leading global supplier of renewable fiber-based products. We produce corrugated packaging products that protect and promote goods, and enable worldwide commerce, and pulp for diapers, tissue and other personal care products that promote health and wellness. Headquartered in Memphis, Tenn., we employ approximately 38,000 colleagues globally. We serve customers worldwide, with manufacturing operations in North America, Latin America, North Africa and Europe. Net sales for 2021 were $19.4 billion. In Russia, we have a 50/50 joint venture, Ilim Group, the country’s largest integrated manufacturer of pulp and paper. Additional information can be found by visiting InternationalPaper.com.

SUMMARY

Responsible for supporting internal and external customers with accountability for on-time, accurate deliveries, continuous system and process improvement. Candidate will work in a team-based environment supporting Sales, Manufacturing and Shipping operations.

KEY ACCOUNTABILITIES

• Work with teams to develop custom corrugated products for customers.
• Create and process internal and external orders, either directly from customers, or from account managers.
• Regular and punctual attendance to ensure accurate and timely order entry for customer orders, purchases of materials and supplies to be used in production.
• Communicate timely with internal and external customers regarding issues such as order status, estimates and quotations, order changes and confirmations, as well as any complaints or questions.
• Process purchase orders, coordinate account credits, and maintain customer and system data.
• Work with production staff and utilize industry systems to achieve on-time customer deliveries and balance capacity.
• Monitor and manage customer inventory levels.
• Participate in training and perform back up responsibilities as needed.
• Works in a team environment to exceed business objectives and goals.
• Ability to lead in operational practices and problem solve with internal and external customers.

POSITION REQUIREMENTS

• High school diploma or GED.

• Computer data-entry experience and proficiency in Microsoft Office.
• Experience in the corrugated industry OR 3+ years of customer relations experience.
• Excellent business communication skills both verbal and written.
• Experience with high volume accounts and customer complexity.
• Experience working in a manufacturing environment preferred.

PREFERRED COMPETENCIES

• Customer Focus (15)
• Action Oriented (1)
• Business Acumen (5)
• Perseverance (43)
• Composure (11)
• Organization (39)
• Time Management (62)
• Problem Solving (51)
• Relationship with Peers (42)
• Functional/Technical Skills (24)

International Paper is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Minneapolis MN 55412