Interstuhl, Inc. Hiring for Order Management & Logistics Coordinator at Remote Full Time

JOB POSTING

JOB ROLE: “German Speaking” Order Management / Logistics Coordinator
SUBSIDIARY: US – Interstuhl, Inc.
WORK CLASS: Full-Time
PAY SCALE: Competitive Salary Based on Experience
401K BENEFITS: Available
MEDICAL / LIFE / LTD: Available
START DATE: May 1, 2023
POSTING DATE: March 29, 2023
LOCATION: Remote / Home-Based Role

Main Duties
▪ Order Processing
▪ Enter new customer orders into the system (new customer and sample orders)
▪ Check and confirm pricing and discount levels
▪ Clarify open questions with customer when required
▪ Clarify lead times with German headquarters team
▪ Double check order confirmation and send to customer
▪ Handle special product requests and orders with IS Germany
▪ Arrange with head of sales office sample orders for customers, showroom and trade shows

▪ Logistics
▪ Organize and track shipping from Europe and Mexico to the USA
▪ Organize and track orders shipping within the USA
▪ Ensure proper handling, receiving, storage, and shipping of the products
▪ Communicate delivery information to customers
▪ Assist with FedEx services as requested

▪ Post-Sales Support
▪ Assist with customer quality issues and inquiries, and provide outstanding customer support
▪ Check back with customers on their satisfaction level of an order

▪ Marketing
▪ Assist with new contact database expansion for social media
▪ Insert customer information into the customer database
▪ Perform other special projects as assigned

▪ Sales Support
▪ Assist with the development of Sales proposals for customers
▪ Answer incoming phone calls, when necessary
▪ Send sales information or materials to sales partners when requested
▪ Organize samples when requested by workteam leader

Desired Skill Sets:
▪ Good awareness of customer needs and problem solving skill sets
▪ Good interenal and external communications skills (speaking and writing)
▪ Ability and discipline to work independently without face-to-face supervision
▪ Past experience in the furniture industry, shipping or freight, import / export operations would be beneficial

▪ Must be fluent in English, and have German as 2nd language (for both speaking and writing)
▪ IT skills: Knowledge of a mainframe business system / order mgmt. platform, CRM software, Internet, MS Office (Excel)

Please send all resume’ and cover letters to Natalia Pasieka; [email protected]

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Language:

• German (Required)

Work Location: Remote