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New Zealand
Intrepid Travel Hiring for Sales & Customer Service Consultant Job at New Zealand Full Time
Sales & Customer Service Consultant – Auckland
Full Time | Permanent position | Salary: $50,000NZD base + super & monthly bonus potential!
Be real. Be curious. Be Intrepid.
As the largest travel B-Corp globally, Intrepid creates positive change by offering sustainable, experience-rich travel and providing the best travel experiences ever, for both the people and the planet. Travel to us is a force for good and we want to be the best travel company not just in the world, but for the world. So let’s change the way we all see the world together as, now more than ever, the world needs more Intrepid people.
What it’s like to work for Intrepid?
Our team reflects the diversity of our customers and the communities we visit. Our people represent at least 58 nationalities across 46 countries and we recognise that diversity makes us stronger together. With a commitment to breaking down barriers, we support a culture where people can be themselves and we encourage applications from people of all backgrounds, including First Nation people, LGBTQI+ people, those living with a disability or from previously disadvantaged backgrounds, and those from different ethnicities, races, and religions.
At Intrepid, you will have access to:
- Ongoing development and training, with diverse career opportunities across our global company.
- Experience Intrepid yourself with a free trip every year
- Further travel discounts for you, your family, and close friends.
- A variety of leave entitlements, including volunteer leave and up to 5 bonus days of educational leave a year, in addition to your annual leave.
- The flexibility of working in a hybrid environment – several days a week from home and a couple of days in the office.
- The option of applying to work remotely anywhere in the world for up to 4 weeks a year (subject to working rights).
- An Employee Assistance Program, a 24/7 service that offers counselling for you and your family.
Travel is back!
Our customers are ready for their next adventure, to escape and reconnect, and our team can’t wait to help them begin their journey. We are continuing to grow our Sales and Customer Service team and our goal is to deliver a phenomenal experience to our customers and travel agents, every time they contact us. In this position, you’ll demonstrate your passion for what we do, while assisting our customers through multiple channels, via calls, emails, live chats, and our social media platforms.
This is a permanent full-time position operating as a hybrid role from our Auckland office, including time working from home and required office hours. We work across a 7-day roster, which will include rotational evenings, weekends, and public holidays.
Every day you will:
- Thrive on achieving sales, service, and productivity KPIs in a fast-paced environment.
- Place our customers at the heart of everything you do, and ensure you deliver the best experience consistently.
- Share your passion and expert knowledge of travel, so you inspire our customers to see the world.
- Collaborate with others and show respect for your colleagues through acceptance, trust, and inclusivity.
- Take ownership of your professional development and keep your skills and knowledge up to date through ongoing training.
A love of travel is a must-have, and we’re also looking for candidates with:
- Sales and Customer Service experience.
- Excellent communication, with the ability to build rapport with customers, peers, and stakeholders.
- Strong resilience and the ability to adapt in the face of change.
- A creative and solution-focused mindset; you’ll be curious, love to think outside the square, and be innovative in your approach to everything.
Experience in a Contact Centre environment &/or the travel industry would be advantageous, and in addition to the above, you will share in Intrepid’s core values of integrity, innovation, fun, passion, growth, and responsibility. The Induction and full-time training will commence on Monday the 24th of October 2022.
If you exist to inspire, create, share, and lead in what you do, then Intrepid Travel wants to hear from you, we encourage you to not delay your application as may close advertising early if the right person is identified.
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