James Cook Hotel Grand Chancellor Looking for Executive Housekeeper at Wellington, Wellington Region, New Zealand Full Time

The James Cook Hotel Grand Chancellor is one of Wellington’s most well-known Hotels. We are part of the Grand Hotels International group with hotels located throughout New Zealand, Australia, Malaysia, and Singapore. Grand Hotels International is known for quality accommodation, exceptional service, convenient locations and outstanding conference and meeting facilities.

We are seeking an experienced professional to lead our successful housekeeping operation. This role is responsible for the cleanliness and upkeep of the entire hotel, which includes public areas, 269 guest rooms, 2 restaurants and bars, 8 conference rooms, gym and club lounge.

As the Executive Housekeeper you will be responsible for achieving hotel and departmental budgets, ensuring efficiency and effectiveness with all aspects of the Housekeeping procedures. The Executive Housekeeper will ensure high levels of guest and employee satisfaction, and compliance in all aspects of health and safety policies, procedures and the Health and Safety at Work Act 2015.

This position requires a collaborator with an abundance of energy, passion, and strong leadership skills to drive a team of 40 for excellence in standards and strong attention to detail. Due to the complexity of this role, previous extensive hotel experience in Housekeeping Operations is essential.

The Ideal Candidate For This Role Will

• A minimum of five years’ experience in a Housekeeping managerial/supervisor role
• Proven leadership ability with a team of at least 30 employees
• Ability to inspire, lead, train and develop a team
• Relevant Degree or Diploma in Hospitality or Management is desirable
• Previous experience with building and developing interdepartmental relationships
• Effective time management and organisational skills with the ability to multitask
• Excellent written and oral communication skills
• Effective delegation skills
• High attention to detail
• Adaptable and proactive ability to confidently respond to a range of different work situations
• A positive can-do attitude with customer service at the heart of what you do
• Knowledge of current trends in the industry

The Position Will Include, But Is Not Limited To

• Ensure the highest standards of cleanliness are maintained in accommodation rooms and all public areas.
• Manage staffing requirements, recruitment, training, performance management and development of the team.
• Source products, supplies and services which offer value and quality.
• Maximize the level of return guests by consistently delivering the products and services that meet the quality standards and expectations of guests.
• To achieve a level of service which consistently meets the expectations of guests and employees.
• Ensure Hotel policies, procedures and standards pertaining to housekeeping are complied with and reviewed on a regular basis.
• To manage and oversee the Environmental and Sustainability of the hotel with the support and in consultation with the Financial Controller and Human Resources Manager.
• Manage the Hotel’s assets to protect their long-term investment value. Consult closely with the Hotel Chief Engineer to ensure that a preventative maintenance program and spring-cleaning schedules are administered.
• Demonstrate a sound awareness of the Hotel and Company Occupational Safety and Health (OSH) policies, procedures, manuals and the Health and Safety at Work Act 2015.

What We Offer Our Employees

• Accommodation discounts at Grand Chancellor hotels in New Zealand and Australia
• Food & Beverage discounts at our Wellington property
• Reward and recognition programs, including Chancellor Anniversary Nights and our Star Card incentive programme
• Free duty meals in the staff café
• Uniform laundered
• Social club

This is a Full Time Salaried role with some weekend work required. The Executive Housekeeper reports to the General Manager and is a member of the Executive Management team. The successful candidate will have a willingness to be actively involved in all aspects of the hotel operation. This position comes with excellent staff benefits.

If you are enthusiastic about being in the Hospitality Industry and want to work for one of Wellington’s most well-known hotels, apply online now!