JBS USA Hiring for CUSTOMER SERVICE REPRESENTATIVE: MOPAC at Souderton, PA Full Time

POSITION ANNOUNCEMENT

POSITION:Customer Service Representative

DEPARTMENT: Mopac Rendering

LOCATION:Souderton, PA

SALARY CLASS:Non Exempt

We currently have an immediate opening for a Customer Service Representative in our Souderton, PA Rendering facility. The ideal candidate will work closely with our Sales, Support, Dispatch, and external customers in regards to the servicing & continued growth of our rendering accounts.

QUALIFICATIONS:

• Ability to effectively present information and respond to questions from management, clients, customers, and the general public
• Strong computer skills (Microsoft Word, Excel, Outlook)
• Excellent customer service attitude and skills
• Must have outstanding communication skills both written and verbal to manage customer transactions via phone and email
• Must be able to set goals and reach deadlines
• Ability to maintain strong working relationships with internal and external customers
• Perform various clerical functions to analyze and support customer accounts
• Must pay strong attention to detail
• Must be able to work in a team environment

RESPONSIBILITIES:

• Process customer orders/changes according to established department policies and procedures.
• Data entry (new accounts, cancellations, driver ticket entry, etc.)
• Assisting customers with their questions and/or complaints regarding services
• Follow up with customers regarding low tonnage and/or service problems
• Assist our Sales Team by setting up accounts over the phone
• Follow up with our customers in a timely and professional manner
• Build a strong knowledge of MOPAC products and services
• Perform other duties as needed and directed by management

One year of experience in a fast-paced service related position required. Bi-lingual a plus, but not required.

“EEO/M/F/AA/Vets/Disabled”