John Lewis Hiring for Customer Support Partner at Oxford OX1 Full Time

Duties and Responsibilities:

You will need to be friendly, welcoming, self motivated and be able to serve our customers in a calm and professional manner. This role is process driven and you will be required to use a wide range of systems, have strong admin/organisational skills, whilst paying close attention to detail and compliance.

Your duties will be varied, from opening our Partnership Credit Card, serving in our Bureau de Change and supporting couples with our Gift List service. We also look after lost children, lost property, Export & VAT and a wide range of other Customer queries.

This role is key in supporting the selling floors and wider branch, from a practical/flexibility perspective and also in terms of communicating, coaching our services and assisting with Customer Complaints. You will be expected to support and promote our services at in-store events as well as Wedding Fayres etc.

Job Requirements:

You’ll be part of a team that delivers outstanding service to customers, with so many different aspects to the role to learn. The training is intensive and very rewarding.

Due to the nature of this role and financial legislation, we welcome applicants aged 18 years or over.

Additional Information:

As a Partner you will enjoy our unique benefits package, including staff discount, subsidised food in Partner dining rooms, discounts in local restaurants, subsidised learning, access to exclusive Partnership hotels and so much more.

We request that candidates only apply for this position if you can fully commit to the advertised working hours and the full term of the contract, or we will be unable to proceed with your application.

Please consider the following when making your application:

• This role is subject to the following pre-employment screening: 5 year reference check, Basic Disclosure and 5 year Financial probity.
• We occasionally close vacancies early in the event we receive a high volume of applications. Therefore, we recommend you apply early.
• Print off the job description now if you require it.
• Ensure you have an up-to-date CV.