We are looking for a driven and enthusiastic program manager to help transform how we execute Card Marketing. As a transformational leader on the Card Marketing Execution (CME) Agile Team, you will work with a product owner to foster cross-functional squads to design and deliver new capabilities and ways of working. You will be the day-to-day glue that brings together teams of people across Card Marketing to deliver on the strategic objective and the single leader we look to in order to understand progress and barrier through transformation. You will be responsible for establishing and managing strategic programs (program creation through delivery) while also leading and championing cultural change by driving agile practices within CME and the wider Marketing Growth & Innovation team.
You must be able to operate within a highly matrixed organization, effectively influencing and communicating cross-functionally with all levels of management to enable business and financial results. You must be comfortable with ambiguity and be able to create structure where none exists. Finally, we are looking for a leader who will champion and drive culture change, unafraid to challenge the status quo to reimagine how we do business to deliver a consistent Marketing / customer experience, at the most optimal cost.
Job responsibilities
Serve as a thought-leader who drives multiple strategic, complex, and highly visible programs across LOBs and functions from project initiation to delivery
Plan and provide structure to a program objective with or without precedent (including execution framework, roles & responsibility definition, risk mitigation) based upon targeted business outcomes, dependencies, and stakeholders
Collaborate with the program team to clearly establish a problem statement, opportunity goals, baseline data, and measures of success
Exhibit critical thinking in establishing a project plan (with key steps/milestones) and backlog. Draw conclusions, identify risks and gaps, pinpoint dependencies and/or opportunity areas
Establish an ongoing governance model (e.g. working routines and tools) to monitor and communicate progress; proactively identify and resolve issues
Serve as the keeper of backlogs for new ideas to be tested
Drive change management across stakeholder groups
Ensure there is communication, alignment, and coordination across all stakeholders by creating and facilitating project status and executive summary presentations; communicate effectively with peers, cross-functional team members, and senior stakeholders
Create an environment where all voices can be heard and ideas are openly welcomed and debated; establish trust with peers, partners, and executive sponsors
Be a champion for both business and culture transformation, leading with consistency, integrity, and humility
Required qualifications, capabilities, and skills
3+ years of related experience (program or project management preferred; marketing or product experience helpful)
End to end program delivery experience – including understanding of best practices, tools, and processes
Familiarity with agile practices and collaboration tools (e.g. JIRA, Confluence, Microsoft Teams)
Proven ability to lead multiple efforts – addressing issues in a timely manner ensuring least impact on timelines and overall risk; organized, structured work style
Proven ability to manage a team through ambiguity typical of a large-scale business initiative and define path forward.
Demonstrated initiative and creativity to ensure successful and timely execution- strategic thinker with proven analytical abilities
Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
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