Job Description

Title: Service Delivery Associate

Date: Aug 7, 2022

Location: Hawthorne, New York

Company: Taro Pharmaceutical USA Inc

Taro is a multinational, science-based pharmaceutical company dedicated to meeting the needs of its customers through the discovery, development, manufacturing and marketing of the highest quality healthcare products. Providing quality products through scientific innovations, diligence and precision is the goal of all of Taro’s research programs. Taro develops, manufactures and markets prescription and over-the-counter pharmaceutical products primarily in the United States, Canada and Israel.
This position is based out of our Hawthorne, New York office in the picturesque Hudson Valley located in Westchester County. The Hudson Valley is rich with history and culture and is the closest county to New York City. With a mixture of urban and city life, Westchester country is full of places to see and things to do. With great hotels, Michelin-rated dining and tons of outdoor activities, you’ll find a community of amazing people whose talents are as widespread as Westchester County’s 500 square miles.

The Service Delivery Associate will serve as a customer advocate and liaison between multiple IT groups for the design, transition and operational activities of new and existing services across the IT service portfolio. The responsibilities involve ensuring that services are delivered efficiently by IT and with the required level of quality for the customer. An articulate and approachable technology advocate, skilled in providing informed technology consulting services, while also maintaining support standards and practices; dynamically adapts and eagerly cooperates with other members of the IT team to address shifting needs, priorities, and technology trends. This is an extremely public position, requiring regular, effective communication with the IT team, business and service owners.
Duties and responsibilities

• Participate in both small- and large-scale projects for the design, transition and operational activities associated with the delivery of new or existing services to the user community.
• Setup and Configure desktop/Laptops per business needs
• Training new hires, and current staff on equipment.
• Mobile Device management setup
• Create/Setup new users in Active Directory
• Manage Access as per business needs to users/Dept
• Support SAP users, setup and create connections
• Setup Cisco Voip Devices
• Troubleshooting computers, peripherals, and voip phones.
• Some knowledge on uniflow printing
• Experience troubleshooting VPN end-user connections.
• Able to troubleshoot with end-users via chat, email, and phone calls.
• Experience in troubleshooting small to enterprise printers and scanners
• Experience in windows 7 environments
• Working knowledge of windows 10 migration and deployment.
• Experience in gotomeeting conferencing software; troubleshooting as well.
• Knowledge in OS and Android mobile phones
• Knowledge of windows 7, windows 10, and Mac OS.
• Build trusting, productive, and sustainable relationships and partnerships with customers to allow IT to deliver maximum value in the services offered across the IT service portfolio.
• Manage, prepare and deliver highly-effective a documentation and other material, in consultation with business and service owners and IT teams, to customers and IT team members in support of the services across the IT service portfolio.
• Develop and maintain both one-time and regular communications to business and service owners, IT teams, department heads using multiple communications channels, including email, in-person, in support of new and existing services across the IT service portfolio.
• Work with IT team to deliver and optimize service offerings and implement initiatives to drive consistent service delivery across the IT service portfolio.
• Seek opportunities for continuous service improvement by actively reviewing services across the IT service portfolio and working with business and service owners and IT teams to effect change.
• Provide emergency after hours support as needed

Qualifications

• BS Degree in Computer Science or equivalent working experience
• 2+ years of service delivery experience complex business environment
• 2+ Year Technical Hands on Experience with Windows Desktop OS
• Experience with Content Areas: Active Directory Administration, Windows 7 and 10, MS Office, TCPIP Networking
• Strong organizational skills.
• Excellent communication skills, both written and oral.
• Strong organizational skills.
• Excellent customer service skills.
• Flexible, team player, “get-it-done” personality
• Ability to organize and plan work independently with little direction
• Ability to work in a rapidly changing environment
• Ability to multi-task and context-switch effectively between different activities and teams
• Highly self-motivated and self-directed in the pursuit of excellence.
• Strong maturity, professionalism, and judgment.
• Meticulous attention to detail and organization.
• Openly embraces change.
• Must possess outstanding written, oral and interpersonal communication skills with a strong dedication to customer service.
• Proven experience working collaboratively in a team-oriented environment.
• Proven proactive problem-solving skills.
• In depth technical knowledge of current network and operating systems, hardware, standards, account management, and enterprise software.
• Experience working with project teams.
• Experience in Pharmaceutical Industry preferred

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees as assigned to this job. Nothing herein shall preclude the employer from changing these duties from time to time and assigning comparable duties or other duties commensurate with the experience and background of the incumbent(s).

We provide equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, military or veteran status, generic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives:
Taro Pharmaceuticals (Taro) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Taro employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Taro. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.